Hi, I,m runnig a small retail store sellimg tibits and soft
drinks. Recently while i was re stocking my drinks , i discovered 4
deformed cans of coke at the bottom. I ordered my drink through a
3rd party supplier, so i contacted him to get him to do a 1
for 1 exchange with F&N. To my disgust, F&N rejected
to do the swap and sent me a letter stating that they had a
new policy which stops us from echanging for goods when there are
faults. They blame us for mishandling the goods and has therefore
made their cost of business escalate. They oso said that we should
check for faults when the goods come in. HOW ARE WE GOING TO
CHECK EACH CAN FOR DEFORMS OR FAULT WHEN AN ORDER CAN HAVE 10 TO 20
CARTONS OF DRINKS AND WHO IS GOING TO PAY THE EXTRA COST FOR DOING
IT!! Further more , they said that the deforms was caused by our
mishandling, but if thats true , y onli 4 cans out of a carton of
24, shouldn't all 24 have the same problem. Now it seems to me that
they are just try to push all the extra costs due to bad
manufacturing to us. They can slot in a few spoilt cans and hope
that we do not find out early enough to render for exchange and
after that will refuse us for exchange. This is y they can grow
bigger and us as retailer will suffer and die off. There are plenty
more different types of drinks out there which can easily replace
F&N products off the shelves. I have attached the pic of the
cans and the letter. I dare ask if anyone dare to drink from those
cans. What if the deform is due to excess gas pumped in during
manufacturing or some other unknown causes.
