it's normal to act victimised in situations like this
plus the ever negative view of CSOs...
as i said many things before.... do good thing nice thing ppl take
it for granted.... one not so nice thing ppl rber for
life....
it's human lah.....
when's the last time u see ppl praise someone?
all u see in forums, stomp is all the kpkb, complain this complain
tt.... $4 nasi lemak oso complain, someone park car a bit seng ngek
oso take pic and stomp....dig nose in mrt oso can get
published....
u got see ppl take pic of nicely parked car and stomp bo?
u got see ppl thanking the poor boys delivering KFC to u in the
rain bo?
any pix of 你爸我 offer seat to ah ma in the train bo?
as there's a saying in chinese.
好事不出门，
坏事传千里。
I've being working in the service industry for 6 years
before I stepped into the army..know the importance of
customer service, thus when it comes to this..i'm actually
quite picky..
looking for loopholes and taking into feedbacks to highlight it
for my future biz usage etc..
if there's something good, customers will tell their own
friends, which is what we call customer referral scheme who does it
willingly..like ladies calling buddies to go shopping when there's
a great discount example Great Singapore Sales/ John Little Mega
Sales usually at the Singapore Expo..
It's not that good things don't spread but rather the degree of
how good and if it's beneficial to others than it will spread
automatically based on it's usefullness etc..
Example if telling something to another body like Great
Singapore Sales, with huge discounts, a lot of ppl will thus stand
to gain. that alone comes with lots of benefits thus it will spread
like wild fire..The IT Fair is also another example..using cheap
commercial like SMS and newspapers rather then expensive TV
Advertisments etc..
However if there's a good customer service staff, no-matter how
good that person is, he/she will not be able to serve all the
customers in Singapore. Moreover not a lot of people will go to
just that branch which the excellent service staff is located
at.
Customers go for conveninece at the end of the day.
Example back then when I was in working in the
restaurant..Offering good service does have it's own benefits, just
being recognised by a few polite customers only. They will give
tips to staff whom they are happy only and do it discreetly and not
by giving to the restaurants as it's being shared among the
restaurants and full-timers followed by part-timers..
Which is unfair as in the service industry..seniority counts in
those small business organizations..I've being inside it..seen
it..experienced it..so I know..
It pays to be good, but it never pays to be super good else you
will be taken advantage of..
However, telling a complaint on the other hand will highlight
the weakness of the individual and highlight what is lacking in the
service training thus the company will improve their training and
take note of it and try their best not to do it again else bad
reputation will be tagged along with the company/retailer if the
problem continues..
Although I might be complaining, but I complain knowing my
stand..unlike majority of the others who complain without
thinking..nor putting themselves in other people's shoes..
I at the end of the day..still look up to people who have good
service and will sometimes comment them etc..
打工人的苦与泪（心酸）又有谁会知道呢？
