my foreign worker supposed to go back today, yesterday we
discovered the air ticket lost..so we call the travel agency which
ask us to call the Biman airline!
Biman told us go make police report, then go back travel agency
get some letters, then we write some letter then bring down 2
Biman.
after that they told us replacement of ait ticket is
subjected 2 approval of their country manager.
today they call say not approve! muz get another ticket ! no
refund of old ticket!!!!
why like that? ????????Its juz a lost ticket!!!!!
I called NATAS they say can't help, CASE also no idea!!!!
Help! We can pay the new ticket easily but why should we???
Snobbish,
You should talk to the manager, or escalate the problem. There's
NO need to buy another ticket/seat.
They should be able to replace a lost ticket, sometimes at a
admin cost.
Their reason for having 2 ticket is just a ploy to get you to
spend more money.
The original ticket has your worker's name on it.
When any passenger check in at the airport counter, the customer
service must verify the name on the passport match the name on the
ticket before they will issue a boarding pass.
Even if another person pick up the lost ticket and try to use
it, he/she will not be able to pass that point, UNLESS he/she has
the SAME NAME as your worker.
There is no refund, is most likely your company bought a
NON-REFUNDABLE ticket. But it can be replaced if lost.
But make sure you get the ticket replaced BEFORE the
flight date.
It will likely cause your worker to miss his flight if you wait
till the last minute to settle this problem.
Don't delay.
