G2000 Black Label store - terribly disappointing service

last SG · 2008-01-14T18:11:03+00:00

some times take bus oso the driver will bother to greet when u board n wll oso say bye when u alight .. i don see y is it so hard for sales ppl to be more se...

fairlady_xoxo SG

GEMS not working... Laughing

motoway SG

gib good service also nv tip one so it's a vicious cycle ain't it?

Just that service charges makes matter worse.

dbowie SG

Go Ralph Lauren Black Label and see if their services will be different ..

extrinsic SG

i dun like ppl ask me or disturb me when i shop also.
i rather they go do ur stuff. i got qs will ask them. they dun nit crowd ard me or look at me de. to me this is good service. let me shop in peace.

motoway SG

errr.. I also dun like sales ppl tagging around me when i shop for clothes.
but sum ppl think that is good service leh, so....

angel7030 SG

Depend, if the sale guy looks like Wang LEE Hong, i dun mind, but if looks like LEE Kuo hwa, better ask him stand far far..

extrinsic SG

ya lo. so being sales asst oso diff.
crowd ard ppl, sm like, sm dun like.

wad to do? sg ppl number 1 at complaining. everything also complain.
just like i see many ppl wrote to newspaper, say this say that. never think before u dun like NOT EQUAL to whole sg dun like. selfish ppl who think abt themselves only first.

trying to change other ppl views sld b a nono.

motoway SG

sometimes the fault lies in the customer also.
I believe it's veri du lan for sales rep to say " hi, welecome" and not get a nod or smile in return.

No?

GHoST_18 SG

in some places, it's the customers that have attitude problem...

whereas for other, it's the promoter...

so before u as a promoter/customer complain, reflect on ur attitude 1st..

extrinsic SG

yes. believe TS mite b those kind that think walk into G2000 = very big so expect v good service. G2000 is only an average priced shop. just in case wondering.

motoway SG

I dunoe bout the black label ones but i noticed G2000 recently staring to hire aunties and unkers..

But sum aunties are quite friendly though.. Mr. Green

GHoST_18 SG

imo, irregardless whether it's a high end or average shop, the service provided should be of a satisfactory level...

bigdeal SG

So is the service u're looking ok or the yandao?? Hmmm... i think i am begining to understand these sg gals shopping concepts.

extrinsic SG

hmm... depending on the price.
i believe everything comes with a price. even service.
like hawker, 2 dollars chix rice, u wan the auntie treat u like god?
of cuz, if it's a 20 dolalrs chix rice, i expect at least a smile.. etxc.

GHoST_18 SG

i have received good service from hawkers and bad services from restaurants and vice versa...

angel7030 SG

U learn fast, good. Clever and witty. Yeah!

SMLJ.sg SG

that's the problem with consumers.they attend to you you don't like it,don't attend to you also wrong.so might as well don't care.

motoway SG

Aiyah the bottom line is ho2 lang2 pai2 zou3 la. Mr. Green

pete_parker SG

Yes, tagging along behind the customer as they walk around the shop doesn't equate good service - I do appreciate a quiet environment where i can look around for my stuff, as long as the staff is pleasant & courteous when i do approach them for help.

You dun know me in person, so dun go shoot off ur mouth like this... what makes u think i swagger into the shop expecting some SIA service level? Rolling Eyes

Anyway the level of "priced shop" (in ur words) shouldn't be the only factor in determing how good customer service should be. Are u saying consumers deserved to be humiliated or subjected to poor treatment because they are only shopping at an "average priced shop", and only at top-end boutiques do they deserve good service...

pete_parker SG

I really do like some of the black label range of shirts, which explain why i returned several times in the same month to get a few more items...

I spend a good 30 mins in the shop to shop for my business wears and just couldn't help but noticed how inexplicably indifferent and somewhat rude the staff generally were. Absoutely no help was offered to any of the customers there, and any request for sizes were met with a blank, silent response from the staff.

Customer service is virtually non-existent in the shop - in fact at one point, i even felt like i was imposing on the staff. Can u imagine me as the consumer having to smile and implore politely for the staff to get me a size, and there wasn't a single word uttered by her, other than a slightly irritated look on her face.

Was i expecting too much or were the staff just having a bad day?

But thinking back, if i could get enthusiastic or at least friendly service staff at a budget clothing store or fast-food outlet for purchasing a $2 burger, I really don't see why I should be subjected such treatment at a shop where i pay a few hundred for my shirts.

« Previous Page Next Page »