Hi all,
I'm truly shocked after reading the post by hippo-banana. That is
exactly what I'm experiencing right now. They sent me an email
saying a member reported damages after my reservation. And they're
going to send me the damage repair invoice soon. The thing is,
those scratches were already listed on their vehicle condition
summary. In fact, the car has many other scratches.
Now, however, they're accusing me of not reporting the damages and
because of that, I'll have to bear the cost of repair, supposedly
"in accordance with their rules and regulations." I'm having none
of that though as I have reasonable grounds to believe that those
damages/scratches were already listed on their vehicle condition
summary. I have since shot back an email to them and still awaiting
their reply since.
What is troubling me now is the uncanny similarity between the
situation hippo-banana faced and the one I'm facing now. I'm
beginning to wonder, is this some sort of unscrupulous business
tactic adopted by Cityspeed in getting members to foot the cost of
repairs/maintenance of the cars? And how do we actually verify the
exact cost of the damage repair? Let's say, they're accusing us of
causing scratches to the front right-side of the fender. So how do
we know that the cost of repair only pertains to that particular
scratch and not repairs/maintenance to the whole car?
Besides CASE, are there any other legal avenues we can pursue?
After all, I believe I've already abided by their rules and
regulations in making sure that any defects not listed on the
vehicle condition summary are promptly reported.
I sincerely hope all those who've experienced or are experiencing a
similar situation with Cityspeed would come forward. Perhaps it's
time we stand up for our consumer rights. For a start, I might be
going to CASE soon and hoping to highlight this issue by writing to
the forum pages of our print newspapers.
