Recently, I received a call, offering me a complimentary
makeover session at this company 'S' at Hong Kong Street and that
end of the day; I will get 2 free photos as complimentary. As I
have not tried makeover with this company, I went for it.
The experience wasnt great. The consultant upfront told me there
is no obligation about their offer after the makeover as the main
objective is to let me enjoy the process. Of course, I expected
hard-selling at the end of the session.
During the process, I wasnt at all satisfied with the make up and
hairdo. Besides, the makeover was done at a very old staircase,
which surprised me. After that, it was another 2 backgrounds, more
like what would happen in a studio.
After the session, I was shown the photos and the consultant
started to sell her products, which was to persuade me to buy
package of their albums/posters. However, I wasnt satisfied with
the outcome of the photos as the makeup appeared too light and
didnt bring out the beauty of a makeover. After much persuasion, I
was firm that I am not taking up the package but the consultant
kept going on, saying it was her job to finish up the description.
Apparently, she wasnt happy and even called her manager to talk to
me. To no avail, the latter told her to give me my photos and
passed her the CD to copy the files. I was not allowed to choose
the best 2 shots as she just dragged any 2 files on the PC to the
CD and started the copying. I asked her why I wasnt allow to
choose and her reply was, because I am not taking up the package
and that the terms and conditions state that customers are not
allowed to choose. I didnt even see the terms and condition she
was talking about. After which, she replied that complimentary is
like that.
That is too realistic and ignorant of her. I told her off that if
they are doing complimentary this way, they are sure to lose
business in the long run as I wont consider the photo shoot nor
would recommend anyone there.
I would advise those who have received calls about complimentary
photo shoot from this company, not to waste time and money trying
out.
