I was in need of financial assistance, thus I called UXB
customer service to enquire of possible loan to tide through some
difficult times. I was told that I have qualified for all
requirements except that I cannot have the cashline service that
UXB has given me together with my credit cards.
Thus, I went down happily on last Saturday's morning to cancel the
cashline and apply for the personal loan. The staff there told me
to keep the cashline service as it will not interfere the personal
loan that I need.
The staff even tell me that I can loan more than twice my pay.
Thus, I happily keep the cashline service which I never use since
day one, and fill up the loan application form.
The staff submit the form for me and told me that I will receive
sms from UXB about the approval. In addition, if revision is needed
to the amount loaned, UXB Loan officers will contact me about
it.
Today, I received a sms from UXB, telling me that the loan request
is rejected. When I called the customer service to ask why, I was
told that it was because that I am having the cashline
service.
I was terribly upset. How can such a reknown bank like UXB have
such poor service. It was great disappointment. I have UXB in mind
for my future planning and this is what I get from a bank.
I called at 1pm and told that the bank staff will get back to me.
It is already 5pm and I am not having any update at all. I told the
customer service officer that I do not want to waste another trip
to the bank for a fault that belongs to the bank. They should solve
it and do some serious service recovery.
