Hi, anyone ever had any problem with Customer Service of one of
the popular handphone brands(not that hard to guess lah)? I brought
down my phone to their CareCentre to get it fixed. They said the
spare part to fix it is unavailable and will contact me when it
arrives.
After a few weeks of no contact from them, I called in to ask. They
said the spare part is available now but it will cost me $25. I
went down again to get it fixed.. they confirmed that the spare
part is not under warranty. so ok, i getting ready to pay $25.. but
then they said it's $47. WTF?
I e-mailed them to complain and to clarify the discrepancy. But
after replying to ask for reference number and details no further
correspondence from them. Just sending an e-mail to the e-mail
address they e-mailed me from also got no reply. I logged a new
case with them, they finally retrieved my case but their
recommendation: bring back to CareCentre.. they didn't even address
my queries.
Anybody got any experience in handling them as this is my first
time dealing with them. Tried asking for their manager's contact
but no success.
