I created this thread as a warning to everybody here who have
seen the MW mobile service advertisement on tv regarding their
downloads.
This was my conversation in my email with MW mobile service and
another email in which I send to CASE to complain about them.
From: "Blinck Customer Care" Add to Address Book
To: "--------"
Subject: +659------- (LTK11301083942X)
Date: Fri, 7 Sep 2007 01:28:00 -0400
Reference number: LTK11301083942X Please use this ticket number in
any correspondence with us.
Subject: Request for termination of charges
Dear Customer,
Thank you for your email.
Our SILENT RING TONE service is advertised on television, and as
such is marketed as a subscription service. We make a reasonable
and responsible effort to communicate the cost and frequency of our
messages to prospective clients. As a commercial enterprise we have
to assume that a consumer that requests our product does so only
after making a reasonable effort to understand the nature and cost
of our product. This is one of the responsibilities a consumer is
entrusted with. Nevertheless, and as a safeguard, the welcome
message we sent to the phone repeats this information. It informs a
new client that they have entered into a subscription arrangement,
and it details the costs involved. The instructions for leaving the
service are clearly stated, as is our web site address where all
essential information can be found - such as contact information
for our customer service department.
Our records, which can be confirmed by your mobile service
provider, show that our welcome message was delivered to your phone
immediately after you sent us the subscription request. We can
safely assume that it was read by you.
2007-08-09 12:50:32 75141 SG_75141_SOUND_V12_SILENT Thnx 4
subscribing!Info and handset
compatibility www.sms1.tv. SGD$3.00/SMS
received.1sound or logo/SMS.3 SMS per
week.Reply stop to
unsubscribe.Tel:8001011971
In summary, you consciously purchased a subscription to one of our
services, giving us permission to deliver and charge for the said
product. This we did, in good faith, incurring costs in the
process. At all times we have acted appropriately and
transparently, and within the marketing and trading guidelines
applicable. Under these circumstances we fail to see any fair
reason for a return of fees.
Please feel free to contact us if you have any additional
questions.
Yours sincerely,
Miro
Blinck Customer Care Team
tel: 800 101 1971
fax: +44 207 100 3153
[email protected]
www.celldorado.com
---------------Original Message---------------
From: --------- < >
Subject:
Request for termination of charges
Good morning.
I refer to my mobile number 9-------.
I received my bill from starhub in which I am being charged by your
company for 10 messages which is $30.
I have terminated the service on 5th september 2007 but I will also
like to request for a waiver of this $30 as I only downloaded once.
The remaining 9 messages that is send to me were all deleted by me.
I did not download from the remaining 9 messages. It was all
deleted by me. I did not know that I will still be charged as long
as the messages was send to my mobile number.
Kindly contact me at 9-------.
Thank you.
My email to CASE
From: "-------" Add to Address Book
To: "-------"
Subject: RE: Complain against MW mobile services
Date: Fri, 7 Sep 2007 11:21:25 +0800
Dear Sir/Mdm
Thank you for writing to CASE. If you want to lodge a complaint
against the company, we would apprecaite if you could kindly visit
us with the supporting documents and identity card. (Please see
attachment). Or alternatively, if you do not want to register
yourself as a member of CASE, we still can assist you, our officers
will do a one time letter for the admin.fees of $10/- and there
will be no follow-up by the officers. For assisted option, you need
to visit us personally as our officers will issue the letter on the
spot and hand over for your delivery to the company.
If you prefer us to handle the matter Online, please fill out the
form at www.case.org.sg "Complaint" section. (Please be informed
that the officers will only get back to you within 7 working days
exclude Saturday, Sunday & Public Holiday).
Please note that prior appointments are not required to seek
consultations with CASE officer at our Ghim Moh Branch. CASE is
under a queue number system. You are only required to take a queue
number in CASE to see our officer.
Consultation at our Jellicoe Branch is strictly by appointments
only. It will be operating on Mondays to Saturdays. Should you like
to seek consultation at our Jellicoe Branch, please call 6463 1811
between 9am to 5pm to fix an appointment.
Regards,
Regards,
-------
Consumer Relations Officer
Consumers Association of Singapore
170 Ghim Moh Road
#05-01 Ulu Pandan Community Centre
Singapore 279621
Tel No: 6463 1811
Fax No: 6467 9055
==========================================================================================================
CONFIDENTIALITY: This e-mail (including any attachments) is
confidential and may contain proprietary information. If you are
not the intended recipient, be advised that you have received this
email in error. Any use, disclosure, dissemination, printing or
copying of this email is strictly prohibited. If you have received
this e-mail in error, please immediately contact the sender by
return email and then irretrievably delete it from your
system.
-----Original Message-----
From: -------- [mailto:[email protected]]
Sent: Friday, September 07, 2007 2:15 AM
To: [email protected]
Subject: Complain against MW mobile services
Good morning.
I will like to complain against MW mobile services.
I downloaded a ringtone from them on 9th August 2007. It cost $3 a
ringtone. After that they repeated sending me the same messages
every week. I did not know that they will continue to charge me
even if I never download anything from the message. As such, I
simply deleted the messages from my handphone.
I received my starhub bill on 5th september 2007 in which they
charged me $30 for 10 sms that they send to me from the period of
9th august till 5th september. Only than did I know that I was
being charged $3 per sms irregardless of whether I got downgrade
anything from the sms. I immediately send them a sms to request to
terminate the service.
I called starhub immediately and they gave me this number 68364430
to call to talk to the MW mobile services.
I tried calling them but nobody answered and so I went to starhub
today to enquire about this matter. They tried to contact MW mobile
services too but nobody answered the call. Starhub told me they
will handle this matter and will get back to me but have not done
so.
I called MW mobile services again and this time they answered, but
they did not want to do anything about it. They say that the
service has been terminated on 5th september but I must pay the $30
and ask me to call this number 8001011971 saying that this is the
number which I should call if I want to request for a waiver of
charges. When I called this number, they told me to email
[email protected] to request for a waiver of charges.
I did as I was told and send them a email. I received a auto reply
saying that they will contact me within 24 hours of receiving the
email. After that I called 8001011971 again after about 12 hours
later when they did not reply me. They told me to call another
number 8001011650 to enquire about this matter. I called this new
number and he told me that he will look at my email and contact me
again within today but he did not do so.
As such, I feel that they are simply pushing the responsibility
away and wanting me to pay for the $30 which I never download
anything.
I will like to request for your help in settling this issue.
Kindly feel free to contact me at 9-------.
Thank you.
