I've use a range of products from Creative, including CPU
hardware. I've used Zen Micro, Zen Neon and others. Gamepad,
webcam, wireless keyboard. Yes, I'm a creative member. Never had
major problems, but I helped a friend change a cracked LCD once,
can't remember how long the usage but still under warranty.
They changed entire mp3 for her, maybe because it wasn't zen micro.
Back then, I thought maybe since it's produced locally, it's easier
to replace. Yet to hear about that happen for ipod, maybe there is
but I don't know about it. My friend was able to sell the mp3 2
years after intiail purchase with only surface scratches. Maybe coz
it's not the type with hard disk.
I'm not saying anything bad about you, just relating my own
experiences. I do have horrible luck with sony handphones though,
hence I only buy Nokia or Samsung now.