Vivng,
It is so funny to see your
pathetic efforts to save your company's image here by trying to
twist every words from the facts. First of all, you are NOT the
salesgirl who have attended to me personally and you are NOT even
FIT to reply here in this post.
I have the actual events that are
not so exactly as what you have written in defence of your
company's reputation. Your incorrect statement is in RED. My reply
in BLUE.
1. This couple was introduced by one of our Bravo customers.
They walked into the showroom and was served by one of our sales
executives. They went through the specifications of the Bravo for
about 45 mins and information relating to the car was clearly
explained to them, after which, they sat down and went through the
trade-in price. They wish to trade-in their 2 cars to buy the
Bravo. We offered to take in one of their cars (the Subaru) which belongs to the husband
at $11K which is at the full
settlement figure (of his current loan) and the wife’s car (Honda
Fit) which is at the standard market value. The husband was
impressed and we then proceeded on to explain the price for the
Bravo. The couple was happy with the price that was offered to them
(for the new car as well as for the trade-in cars) and commented
that it is a good deal. They seemed
happy to go ahead.
I am not driving a Subaru. My full
settlement is not $11K. "They seemed happy to go ahead" does NOT
mean I want to go ahead. Assuming is not confirming.
2. The sales executive explained
to them that in order for them to secure COE and the vehicle color
of their choice, they had to pay a deposit of $3K. They agreed and
so the sales executive requested for their credit card. The
transaction went through. The sales executive had not at any time
forced them to make any payment. It was only because they had
expressed the intention to go ahead with the purchase that she
explained the need to make a deposit. This is the normal procedure
for booking a car, and reserving the color/COE etc.
The salesgirl did NOT explain to
us on the deposit of $3K. She asked for my I/C and credit card only
when she recommend me for a test drive. She has misled me when I
asked her why she has swiped my credit card for a 3K transaction
and all she said the amount is for any "backup" purpose in case
there is any damage during the course of test drive. There is no
deposit form for me to sign and all what the salesgirl DO is TO
SWIPE MY CREDIT CARD!!!!
3. Thereafter, they requested for a test drive. Whilst we agree it may seem unusual for a buyer
to make a booking and then ask for a test drive, it is by far not
an isolated case. Our sales staff brought them out for
a long test drive which the husband first test drove followed by
the wife. After the test drive, the couple and the sales executive
went to the showroom, sat down and discussed about the ownership of
the new car. By this time, it was almost 5pm. During the discussion, the wife revealed that she
had just resigned from her job so suggested that it was better to
have the vehicle registered under the husband’s name. This seemed
to have taken the husband by surprise and they started a discussion
between themselves and seemed like it was a heated
discussion.
There is no heated discussion
between my wife and me. It is rather a discussion on the HIGH PRICE
of your small 1.4L CAR!!!!
4. After a while, they requested to discuss alone among
themselves. After about half an hour, the couple came back and
informed the sales executive that they decided not to proceed with
the purchase and wanted the sales executive to void the credit card
transaction. At the point of time,
the sales executive explained that they have to wait for the
admin/accounts department to do the necessary procedure but they
still insisted that they wanted the transaction to be void
immediately. The sales executive told them that she did not know
how to do this and that she will have to seek assistance for this.
They left and refused to hear any further explanation. Since then
we tried to contact them but to no avail. In essence we need to
have the couple to either contact the Company or attend at the
Company’s showroom to enable the transaction to be
unwound.
Whilst we feel that the posting by the couple is unjustified and
the recall of events untrue, we wish to make clear to this
couple, that the company has at all times been ready to unwind this
transaction and understand that they wanted to void this due to the
change in circumstances. We suggest that the couple contact Ms Ng
at 68422222 during office hours to have this matter resolved
amicably.
At that point of time, the first
thing I heard from your salesgirl is "You have wasted my time! I
will not have lost a customer if I have not attended to you!". And
the next thing happened is that your salesgirl trying her "VERY"
best to act busy in front of the credit card machine, and coming
back to us in 10 mins, telling my wife and me that I have to
forfeit my $3K.
I have passed my number to my
friend, who is customer to you and he in turn have passed my number
to you for you to call me and I waited for the entire day for you
to call, and YOU DID NOT EVEN BOTHER to call me.
After all this explanation and you
still feel is injustified and I'm just plain smearing you and your
company's reputation, here's something to add salt to wound. It is
not exactly the same case, but I guessed your company has already
make BIG HEADLINES in newspaper and the forums. You guys are just
wanted to make people fall into your bloody little tricks of yours
and sucking our hard-earned money. Talk about customer
service, YOU SUCK BIG TIME!
Think twice if you want to reply
again, Vivng, cos this is NOT THE END. If you want to
resolve this amicably, I'm sorry cos I CANNOT give you another
chance for you to BITE on ME.
Brothers and sisters, for your reading pleasure and comments
after this.
http://wealth1688articles.wordpress.com/2010/08/12/buy-and-rent-car-scheme-is-illegal-lta/
http://www.cpf.gov.sg/imsavvy/infohub_article.asp?readid=%7B734367668-6087-1980816125%7D&print=1
