Insured but not covered

banzie SG

Actually yea... like beckham was insured... I remember the most expensive is a baseball playe rin Japan insured for like 1million for the leg or hands forget.

LinYu SG

Another case. ST Forum 1 May 2007

I AM a Singaporean undergoing further studies in London. On Jan 20, I was robbed by two men while on my way home. One knocked me over and took my wallet while the other fled with my bag containing my laptop and palmtop (costing about $3,000 in all).
I chased the assailant who had my wallet. He threw it back after taking £30 (S$91) in notes. However, the laptop and palmtop were never retrieved.

I felt relief when I remembered the NTUC Income Overseas Student PA Plan Insurance Policy my parents took up for me just before I left Singapore. Believing that I could claim the monetary loss from the robbery lessened the pain, though all my course work and personal information were lost.

However, my hope turned into despair on hearing that Income was not prepared to reimburse my loss. Apparently (from what I gathered from my parents) it covers only theft. If my room were to be broken into and my laptop stolen, I would be able to recover the cost. However, being robbed would not justify any such claim. I was awarded $300 as a result.

Looking at the policy, I do not understand why I am not eligible to make claims as the items I had lost were in my custody and a police report was made within 24 hours.

Heng Jun Li
London, United Kingdom

LinYu SG

ST forum 4 May 2007

NTUC Income replies

I REFER to the letter, 'Robbed in London but loss not covered by insurance' (ST, May 1), by Mr Heng Jun Li. Mr Heng was covered under an Overseas Student Personal Accident Insurance Plan at the time of the incident. The policy pays the insured amount in the event the insured overseas student meets with an accident resulting in death or total permanent disablement. It also pays for medical, evacuation and compassionate-visit expenses incurred because of the accident.
His policy also includes personal liability and loss of luggage or personal effects cover that compensates for the loss of accompanied luggage and personal effects arising as a result of fire, explosion, lightning, theft or accident while in the care, custody and control of a common carrier.

Property loss as a result of robbery is not covered under his policy.

We sympathise with Mr Heng over his unfortunate encounter in London that resulted in the loss of his electronic devices. Although he is not eligible to make a claim under his Overseas Student Personal Accident Insurance Plan, we have offered him an ex gratia payment of $300 to help defray his losses.

Freddy Neo
General Manager
NTUC Income

LinYu SG

ST Forum 4 May 2007

another case

I REFER to the letter by Mr Heng Jun Li, 'Robbed in London but loss not covered by insurance' (ST, May 1). I would like to share my claim experience with NTUC Income.
When I purchased a new and rather-expensive mobile phone last year, I decided to purchase from Income its Mobile Equipment Insurance Policy.

Unfortunately, my phone was stolen from my bag by a pickpocket a month later. I made a police report and filed a claim under the insurance policy.

However, Income informed me that to be eligible to make a claim the phone had to be either misplaced or taken from me in a robbery; theft was not covered.

Why should this be so? The purpose of buying insurance is to protect against unexpected losses.

Ng Ghim Siong

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