MohamedF SG I didn't get a notice that my bill cable was overdue so I paid tru S.A.M yesterday... They ask to call back but whole day I kena put on hold!!! What they have day off today izzit???
w2k_83 SG Starhub hotline is really screwed up. My cable box conked out and I tried calling them, but the line to speak to a technical operator was busy for 2 consecutive days. In the end I just bring down the box to a Starhub service centre, and luckily they readily did a 1-for-1 exchange.
dragg SG i sent them an e-mail regarding a billing discrepancy. they have no replied after more than a month.
Båseline SG Seldom call 1633 but when I do.. I will call during the morning or somewhere after 3pm. Gets thru all the time for me. Yes, there were delays in getting to the CSO bt it was not that long. I never use email to correspond with them. If they are that busy answering calls oreadi... gewd knows when the email will get read.
Xcert SG dont worry..me too...I neber use email somemore...called them up and waited on that very hot hotline...
dragg SG i want to redeem my starhub reward monthly points but have forgotten my password. i called but have difficulty reaching their customer service line. anyone knows the number to reach the customer service people after calling 1633?
ditzy SG Sometimes, starhub staff will say they will call you back if they busy, sure that's great, but problem is, they never call back. Same goes for cable services. As for singtel, tech support for fixed lines is only 6.5 days a week, office hours.
noahnoah SG Somtimes you get different answer from different operators also leh hahaha One joker say my maxonline contract expire june 2008 knn I say you sure a not.. just a while ago one of your operator told me is tis year 2007 he never bother to check at all Later he just say sorry Luckily I good mood on that day or else
sneezy SG Starhub CS always kena from me .. reali dont understand hw they do their works. They simply dont know wat they doing! Cut line.. collect very fast.. other things.. taking their own sweet times.
fate86 SG once i ever complain about the downloading speed. waited very long just to speak 2 the CS. but in the end they just say that there is nothing wrong with my internet speed.
noahnoah SG Sometime i dun really know wat the heck they are talking about I mean they dun even know their own product knowledge Asking them when the printer promotion end One of the operator say I dun know leh Ask them about tech stuff I dun know leh REfer to your manuel Knn then employ them for wat actually Just to said Good morning to us is it :
simonff SG Eventually the telco's will wake up and realise how bad their service is. They need new technology to stay in business otherwise we wouldn't but from them again. I'm amazed how people get excited about a free box of tissues or free drink as an incentive to make a purchase. Free doesn't equal good, whether quality or service. Do you remember anyone telling you about a great experience they had anywhere ?
dark_snowboy SG tthey have good service, just that they like to say no problems when there indeed is a problem
Bontakun SG I don’t really think the problem lies with Starhub or Singtel or whatsoever. I think its the people…
