I have to say that I am very very disappointed with a few of
Singapore's Premier Brands' services, e.g. Singapore Airlines,
Changi Airport, SMRT and Singtel.
First, Singapore Airlines or world-wide known as SIA or SQ.
Recently, I have a question that I would like to call in the SIA
call center and clarify with them and perhaps seek some help from
them. But, sadly I was held in the auto-reply message for up to 30
minutes and no one answered my call! I gave up and hung up the call
after 45 minutes. I was very irritated! Serving as one of the
world's best Airlines, how could SIA let her customer hold on to
the phone for so long. This will not surprise me if this year SIA
is not voted for one of the best airlines. In fact, SIA has lost
her position to Cathay Pacific and even Malaysia Airlines for few
years.
Next, Changi Airport. The check-in queue was so long. The waiting
time was unreasonably long. I guess soon, passengers have to go to
the airport 4 hours before the departure time. No wonder, Changi
has fallen behind Seoul, HK and even KLIA. Congratulations
KLIA!
SMRT. I have lodged my complain to SMRT to reflect the overcrowding
of certain area in the station. Commuters tend to stand near to the
escalator. Other than that, the commuters tend to stand on the
righthand site of the escalator while they are suppose to stand on
the left and walk on the right. I have reflected this to the SMRT
and they actually replied by saying that they will come out with
campaign to remind commuters. But, so far, I see no campaign going
on. Every morning, the station is always overcrowded especially in
the CBD area.
Last but not least Singtel. It has been known to be one of the
biggest telco company in South East Asia. But, it surprises me that
my line was cut off when the MRT goes underground. I guess even the
lousiest mobile service provider in Malaysia does not have this
problem. Then, is this the service that we pay for every
month>?
I think it is time for Singapore to fully wake up and see its own
service provided to its customers. If this situation does not
further improve, soon Singapore will lose its status as a hub
although Singapore has been slowly losing its hub status to
neighbor countries like Malaysia, Thailand and even
Indonesia!
Singapore, oh please....
