My experience with Nikon service.
Bought my camera on 2 weeks ago. found the SD card slot too tight
(have to use substantial force to pull out the Fragile SD card).
Went to Nikon centre (within 7 days) and repeatedly explain to the
customer service gal and technician.
They insisted that there was nothing wrong with the camera (using a
thin 64MB card) on my camera and refuse to acknowledge that there
was a problem.
Was told that they will change a new cam for me.
Come back only when they call.
Finally ...they call, says that they only fix the card slot.
Well then, so I went down to Nikon Centre, guess what
happens:
1. My same D80 was brought out. Check the camera, noticed the
Connector Cover was "crumpled" and unable to close (I have not even
touch there yet). The gal tried and got worried. She went in and
came out says "we change for u liao". Wah lao, They used force to
handle our camera?
2. The SD card slot is the same, still hindered the card from
getting out properly.
3. Technician came out and say aloud (with all the customers
around): Its all the same with D80. (hmmm..). He took out a new box
with another new D80 and challenged me to try myself (while he
stand there and look...hmm I am customer leh). I raised my voice
(to let other customers to take notice) and tried it and wah la!!
it is smooth and proper. I have to demonstrate in front of him and
other customers to prove to him. I pass both cameras to him and
asked him to try it out himself. He tried and immediately his face
colour drained and darkened. Without a word, he quickly marched
back into his backroom, without any explaination. The rest of the
customers were shaking their head at atttitude of the technician.
My camera was with them for a week, he did not noticed/felt
it/tried it? The other customer service woman start closing her
cabinet with loud noise/bang and showed unpleased expression.
4. The customer service gal came out later and told me that his
manager is going to change a new set. I ask the customer service
gal is the slot is really faulty. She nodded her head and quickly
rework on her paperwork.
5. The technician came out thereafter to collect the box that he
left on the counter. He totally ignored me and walked right back
in.
6. The customer service re-do the receipt and ask me to sign.
Luckily I check again. The expiry/warranty of my camera was
shortchanged from Dec 07 to Jul 07 (6 months). When I highlighted
it, the lady just use pen to amend the receipt. I asked her isn't
she need to update her system accordingly, she then changed it in
her system. She insisted that she cannot give me the original
receipt that I signed, with the amended correct date. OMG!
7. I asked for the CUSTOMER SERVICE feedback email/form, she
insisted that Nikon do not have any feedback email for customers.
She only gave me her dept manager email, which is the same people
who tried to "con" their way through, without making any effort to
work on the SD card slot and problem.
The journey down to Nikon centre took time, taxi fare and
effort.
Nikon, expensive equipment, yet so unprofessional service.
Tried calling them and left a few messages, never reply.
What if my fragile 2GB SD card gets chipped after tugging it out
from the slot..!
all precious photos of 1 month travel will be gone...