Most complaints are simply dismissed as rantings from impatient
commuters who cannot tolerate 5 minutes of waiting. But to provide
some quantitative figure to back up my complaint, how about a 50
minutes wait for a bus service 145 at HarbourFront?
And are we kidding ourselves when we say we've a world-class public
transportation system and we have such quality of service? Is it
time to review the performance of the public transport providers
and the system of duopoly?
I do appreciate bus drivers making an effort to greet each and
every commuter as they get on and off the bus, but soon, the bus
drivers were doing it like a routine repetitive playbacks of
monotonic messages rather than some genuine heartfelt greetings. I
mean to be realistic, the bus drivers do not even know the
commuters in person, so why would he/she attach any emotion to
his/her greetings. They're doing it to adhere to company's policy
rather.
I would say why not cut down on that frills and get back to the
basics i.e. make sure buses arrive on time, enough legroom for the
seats, and buses with enough spaces for people to even stand
comfortably instead of being crammed onboard like transporting
cattles and pigs?
But I'm not one who shy from giving credit when it is due. Train
service (SMRT and SBS Transit) is always fast and on-time (barring
accidents and suicides on track). I've have had positive experience
with SMRT bus services and I still continue to see the good quality
of service today. The interval was OK and while not enough to
guarantee everyone a seat (which is a ridiculous expectation), it
ensures there is enough room for everyone to stand
comfortably.
SBS Transit, do learn from SMRT Buses.
