last time "use first, pay later"
now "pay first, use later"
They scared ppl never pay. This new system is totally idiotic. The
old billing system works fine. Nothing wrong still want to fix. I
don't care, i'm gonna join starhub after my contract ends unless
starhub also make the same stupid problem.
customer service also cannot be trusted.
i called for more than 20 times just to speak with the customer
service. Each call i waited for about 5-20mins.
Then i call again and they say "our officers are still engaged" i
was so furious and shouted on the phone "naaaa beeei!!!!!!" . While
i was shouting, i heard "hello?" Finally! hahaha. wited for less
than 5 mins Lucky me. Bet the officer heard "beeeei" And they
explain some poop and new system WTF.
