i sent an email to starhub asking for help

Cenarious SG

and they havent replied to me for like 2 days wtf

FireIce SG

did they state how long they will respond?
wats the SLA?

Ito_^ SG

take it as, gone with the wind. literally. Laughing

call man, call and call until they pick up. you have no other choice.

Cenarious SG

Dear Valued Customer

Thank you for contacting StarHub.

We acknowledge receipt of your email and our Customer Affairs Consultants will be responding to you as soon as possible.

If you are a Business customer, please dial 1800 888 8888.

Meanwhile, please visit our website at www.starhub.com for more information on our products and services.

Best Regards
Customer Affairs

Cenarious SG

what is SLA

skeujin SG

they responded mah.... Laughing

buses_galore SG

I hate Singnet…Starhub ar…maybe next time I subscribe liao than hate…lol

FireIce SG

asap can be within 1hour or within 1year

SLA = Service Level Agreement

browniebaobao SG

last time i emailed, the next day i got a phone call from them liao.. and very detailed explanation about my enquiry.

altho they are very sucky when comes to billing or asking u to renew contract, but i think basically they are still able to clarify my doubts.

ditzy SG

Last time I emailed them, I never ever got a reply. Or maybe I'm still waiting. Laughing

kingofbeholder SG

i nv trust email to singtel or starhub!

i normally will only accept talkin to operator and flame them. Twisted Evil

missqi SG

call and kaopei lah.
aiyo.
Rolling Eyes

Cenarious SG

no one picked up the phone thats why i tried emailing.

FireIce SG

and it's so hard to get to talk to a human being......

u get routed here and there, listen to more computerised msgs......more options........

and when they exhausted all automatic means to help u, then they direct u to a CSO

revotune SG

wat is that on the pic? Laughing