Often, i have seen cases whereby customers just rise their
voices to the max at Customer service officer. If you are working
for telecom, or IT gadget or redemption i think you will meet one
of these people a day.
Here is my personal experience when i work as a part timer for
redemption service, a man and obvious he is well educated, bang the
table and scream at my manager because we couldn't process his free
gift as he did not bring along the necessary receipt and serial cut
out to claim.. The free gift is 01x small teddy bear plus a plastic
bag. then he stomp off after much down toning by another manager.
then came his wife with the materials, first thing : "you guys are
wasting my time, why do you need IC, if you are not capable to
provide customer service and don be!!" all for the teddy
bear... and end the drama with i will complain you!!
Questions to ponder,
1) Service is provided to people who knows how to respect each
other?
2) Making big hoo ha so that you can get ur way with more free
gifts?
3) threaten that you will bring it up to forum is a good way?
4) if you think time is wasted for getting a teddy bear why still Q
and wait and bark..
5) imagine you are in other countries like T, I, do you think you
dare to do that when the first thing they do is to bring out the
chopper?
Why Singaporean has to be so ugly when they themselves are working
for people as well? Is customer service officer the prime target to
bear the fault of the item you have purchased when you guys didn't
even met at all?
