SEP MED 1,546.65-
SEP MED 194.25-
NOV MED 896.65
(the first two figures were deducted by NUH. The last figure of
896.65 was credited back by NUH after I found out that they have
overcharged me)
Above is extracted from a CPF statement. I dunno whether is it on
purpose or a mistake. But they can never prove that it was an
innocent mistake (cuz there should always be a 2nd and 3rd round
checks when it comes to money!)
I went to claim from company insurance to get this reimbursed. It
was a minor day surgery that I had. Somemore on that day, when I
was paying the money, I politely asked for the total that I have to
pay by cash (ie. total exclude amount covered by CPF which they
claimed). I happily and nicely paid a couple of hundred dollars
which they said it's consultation and dunno what.
I asked them exactly how much will they deduct from my CPF. They
said they dunno, but should be around $1000. So I figured it should
be around $800 to $1000+
Then the final invoice came and I forwarded to the company
insurance reimburse for the amount my medisave has been deducted
for. Then the insurance company got lotsa query and question why
the amount so high. They requested that I get the exact name of the
surgery from NUH before they can process the claim.
I went back, asked the doc, the doc said dunno, pushed to the
nurse. The nurses went into a room behind their cashier counter for
a VERY long time before one of them came out to tell me to go home
and someone would call me on this.
One week later, one NUH staff called and said the nurse keyed in
the wrong code! There was no sense of apology from the NUH staff at
all. What? Arrogance is part of NUH's company culture or what. She
didn't apologise and didn't sound friendly (though she wasn't rude
either) at all. You see... if you give ppl the wrong change, you
will at least have a bit of nice attitude when correcting your own
mistake. This staff sounded so indifferent. Could they be doing
this to patients all the time that the staff are immuned to it and
forget to apologise??
I just wanted to get the part with the insurance cleared ASAP. So I
asked the nurse to give me a new bill. So she did. And a week
later, NUH called again and said I owed them money. I said
"WHAT!?!?" "First, you said the cash amount is this xxx, and the
rest will be settled by CPF. And I did pay the $xxx. Then you said
you keyed in the wrong code, overcharged me and over deducted money
from my CPF. Now you said I owe you money?"
The staff insisted that she was right. But my argument was: if
there was still outstanding, I would have gladly paid at NUH before
this whole saga. They were the one who told me that I have already
settled all the outstanding in cash (after minusing the medisave
portion). Now they said still have some money that I have to go
down and settle.
Again, this staff didn't apologise about the mistake of
overcharging me. Instead, she talked like she expected me to sound
apologetics.
I told her sternly that if nobody sent me a note of apology, I will
not pay. She said the mistake is not done by her (like not her
problem at all).
After some time, another staff called. Also the same thing. Not
apologetic at all and demand for payment. So once again I pointed
out what is wrong with them and what I asked for was an official
apology and I will make the payment. The staff said the mistake has
nothing to do with her, cuz it was done by another staff. So I
finally gave it a last straw by saying, "After all the mistakes,
none of NUH staff apologises to me. But you all waste no time in
asking me to pay up the remaining sum. which popped out to me out
of nowhere. Would you like me to email to Mr 
