1. good hospitality:-
When u order food from them, either they like to "Ahh , what?" ...
...dont hear u properly and end up giving the wrong order Or talk
to u like as if u are small children
2. Good image PR
Sometimes u can see those table cleaners and the coffeeshop owner
arguing fighting like small kid.
3. Good drink service
. When u sit down to eat they assume u will order drink and if u
don't , they treat u like a weirdo.