My family went there last sunday to book a tour to Japan for
4persons. According to the newspaper, there would be free gifts and
a discount for persons above the age of 55.
We were told that there were no free gifts and that the discount
did not apply to my specific tour to Hokkaido. Although we quite
unhappy, we decide to give some take some and forget about it and
we went ahead to book the tour.
To my surprise, the newspaper today once again advertised free
gifts when we were told that they have all been given out. So fast
got stock again ah?
Just 2 days after we book our tour, we had to change the name of a
person who was going. They say must pay $250. No discount and free
gifts we did not mind but now change name want to charge
$250.
The air ticket wasn't even booked yet. So we wanted to speak to the
manager but the person on the phone say he is busy and will call us
back.
Later the same person on the phone call back and say the manager
meeting and he say now the cost is $125. $75 for airline ticket,
$50 for Admin fee.
My dad called his contacts in the travel industry and tell us that
it is BS. Ticket not booked no need the $75 but the $50 Admin is
needed.
Again we got the excuse that the manager is out of office. When we
asked about the $75 dollar, she said that she must consult the
manager and SLAM the phone down on us...
I called four to five times throughout the day and the manager is
either not around, meeting or really busy.
I really never expect such poor service from such a reputable
Agency even after we spend so much on their tour. They think we
really carrot head let them chop. Lucky I got friends in the travel
indsutry.
I just hope to share this experience with others going to Chan Bros
so that next time they will not kena such service and waste money
for unnecessary surcharges.
Rude service, unfriendly after-sales and try to take advantage of
our supposedly-stupidness. Not going again.
