Rock bottom service in Singappore!

last SG · 2006-07-22T23:45:40+00:00

i used to work in the service line. i have seen how singaporeans behave as customers. they always think they are right. singaporeans are rude by nature, wor...

hyperactivechatterbox SG

I think it's the body language of the threadstarter bah..

Irritating one. Too pampered liao.

dork3d SG

My workplace got no service charge, but me still give and teaches my staff and colleagues to give good service and have a positive mindset on service...

Cepat SG

The manager is an idiot and piece of sh*t. If you make your customers angry, then no one will bother to come. Word by mouth will make it deserted eventually. Mad

The first rule in customer service :

The customer is always right.

zocoss SG

Yeah lah, this guy ah... Bring girlfriend out somemore behave like a kid! Fighting for a student meal. He said the waitress already explained to him ... At that point he was not even expecting a change in his order anymore somemore not happy must call the manager...

He make himself sound like a saint "just trying to provide feedback" and the manager like a devil... Like one guy here said, it takes two hands to clap. I believe no matter how good a person is, he can't defuse any situation if one party is hell bent on escalating it.

You can go join a politic party lah, you can always paint yourself like an angel in white... How to defuse if you keep chasing George insisting he didn't say he didn't want the Tua Kua in his Bah Chor Mee... Laughing when he already explained! What more do you want him to explain by sitting down with you...

Die Die must try is it to stick dirt on him? Rolling Eyes

dork3d SG

Actually, who here believes that the general rule of “Customer is always right” theory?

antoh SG

it could be juz only you who has created scene for people?

DrTech SG

Not me. That mentality will just make me unreasonable and totally unfair to the service staff. Not mentioning names here. Wink

UandMe SG

Originally posted by zocoss:

He make himself sound like a saint[b] "just trying to provide feedback" and the manager like a devil... Like one guy here said, it takes two hands to clap. I believe no matter how good a person is, he can't defuse any situation if one party is hell bent on escalating it.

Die Die must try is it to stick dirt on him? Rolling Eyes [/b]

This might be just one side of the story and we dunno wat really took place on that day.

However, i can't imagine a restaurant manager treating a customer in such a way unless u really insulted or poured a cup of water onto him right before everyone. A tactful manager really won't react in such a rude way thinking that the customer is only looking for trouble.

CrabbyShaSha SG

OMG! I cannot imagine that the asst mgr would say something like "You WOMAN.."

I had been in the service industry before; to retort back at the customer (and adding insults like that =.='') is a big nono.

On the other hand, service personnel in Singapore had not been given due respect as their counter peers in other countries...

So it's a two way situation as well.

If this is wat u had been thru', really regretful to hear that. It's gonna affect their businesses anyway if they keep this up.

On the other hand, do rmb to make full use of the GEMs card or even if there isn't any, find ways to email abt great services to the top management to spur those excellent service providers on ok? They deserve it and need to be recognized. Wink

zocoss SG

That's right, we don't really know what took place... But it seems like the thread starter could bare a grudge on the manager and restaurant for something that happened more than 2 weeks ago shows that he is no simple fellow too.

Do you belief that voices would have raised if insults wasn't used by both parties? Its very easy to always put the blame on the service staff because they are in a sure lose position but customers who always thinks that they are right just because they are spending a few dollars in the place are the ones that need to re-look at themselves.

I don't really care or who is right or who is wrong here, but the manager is also a human being least you forget... Just because he is a manager does not make him any different from you and me. He is paid to do his job, he wasn't sold as a slave and he is entitle to his dignity too. We have people in higher positions getting angry too cos there is always a line before you let loose... Remember Zizu... World Cup Player of the Games. Our own political leaders... also lose their temple occasionally too. The customer here probably isn't truthful enough to mention that he wasn't diplomatic himself too.

Anyway, i would be surprise if the service staff or the manager didn't spit into their food or drinks before serving cos there is no angels in us too remember. Wink

Pommes frites SG

To the threadstarter...
Does the food you ordered tasted esp. "nice"?heeehee...
Confused Shocked

DamienSaputra SG

All I have to say is this is a case of bad timing.

Its just damn suay that you found out about the student meal after you have ordered the food. Wink

BufPuf SG

i been there quite a no. of times

so far i have quite good service from them
when we ask for ashtray, water and etc..they will bring for us..

the waiter also quite nice when we ask him for suggestion

Gwangetto SG

what's the name of the restaurant?? Confused familiar leh..

Jerina SG

Goodness.

Such a BIG fuss made out of a student meal promotion.

Btw, are you sure you wanted to give 'feedback' to the manager?? Or were you intendg to complain and snap at him??

nanren4ever SG

Actually, u could have just asked the waitress right from the start if there is any promotion. I always asked if i go to any cafe or restuarant, just as I would ask if there's any promotion for any credit card(meaning, if i use a certain credit card, can get discount)

Sometimes, all it takes is for u to open ur mouth. The cafe should not be at fault for having failed to inform u. The fact that u just sit down and continue eating the meal even though u were upset at not being informed earlier shows that u have already accepted the fact that u are not going to get the student meal. To bring up the matter again after ur meal will only make u seem in a bad light.

Rejected SG

i say you report to case.

AdAptAliS SG

It actually takes a good customer to bring out the best in the service personnel. Try being one and see the difference you get compared to thinking you DESERVE a good service because you're loaded and they're trying to earn your money, being paid pretty lowly instead Cool

BillGates SG

Threadstarter:

Please write to the Straits Times Forum.

I think the management will write back to apologise and say it's an "isolated incident" and they've already reprimanded the manager.

Not much use, but I think it's a way you can highlight bad service.

mrwonderful SG

yeah i guess that cafe on same level as cinema. actually the food is nice, also got nice root beer float haha. i think the normal waiters adn waitresses there are ok just tt the manager is the culprit.

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