Agree. Bus 23 seems to be one of the most neglected service by
SBS and LTA. Morning peak around 7:30 am to 8:00 am, bus is always
very packed after Tampines Ave 1 and leave passengers at Bedok
North Road stranded. Evening between 6:00 pm to 7:00 pm also very
packed, and passenger along Jalan Kolam Ayer to Tampines cannot
board.
Off-peak night even worse, can wait for 20 minutes for 1 severely
overcrowded one, and if you cannot board, will have to wait another
15 minutes, and cannot guarantee you can board, if you are at Jalan
Kolam Ayer, Infineon.
Seems that the overcrowding has persisted for more than one year,
and no one seems to take action.
Wonder why PTC's QoS nor LTA's regulatory regime has
strangely been silent on this particular bus service, despite
it being worse than overcrowded trains in India for years.
Maybe you can try SBST feedback. When I saw on Sgwiki today that
service 23 fleet had only 16 buses, I also got a shock!
I have feedbacked about back to back full SDs on 43 during
peak.