How to exchange
or get a refund for your Samsung Galaxy Note 7 in
Singapore
Samsung Singapore has just released a statement
about the Galaxy Note
7 status here.
The good news? You can get a refund for your official Samsung
accessories and you get a monetary incentive for exchanging for an
S7 Edge, no matter where you bought them from. No matter the option
you choose, your pre-existing contract with the telco will remain
unaffected. Do note that the S7 Edge only comes in a 32GB
variant.
In the statement, Samsung urged users to power down
their devices. It also confirmed that customers could choose a
full refund on the S$1168 Galaxy Note 7 or to exchange it for the
S$1098 S7 Edge and receive a cheque of S$250, which includes the
price difference of S$70. All refunds will be done via
cheque.
From 26 October to 6 November, Note 7 owners can head
over to the Samsung Note 7
exchange site and get these options:
1) Select Exchange or
Refund
2) Select preferred Galaxy S7 edge
colour for Exchange customers, subject to availability
3) Select the original Samsung Galaxy
Note7 accessory to be refunded
4) Select preferred time slot from
available home delivery slots
This is the information you will be required to
submit:
1) Full name as per bank
account
2) NRIC or FIN
number
3) Mobile contact
4) Email address
5) Home delivery address
Samsung will also refund the full retail value of
official Samsung Note 7 accessories that fall within this
list:
- Galaxy Note7 S View Standing
Cover
- Galaxy Note7 Clear View
Cover
- Galaxy Note7 LED View
Cover
- Galaxy Note7 Leather
Cover
- Galaxy Note7 Clear
Cover
- Galaxy Note7 Keyboard
Cover
- Galaxy Note7 Back Pack
The home delivery service provider will verify the
accessories are from the list before refunding you. If you bought
Samsung Concierge with your Note 7, it will be transferred to the
S7 Edge that you're receiving in exchange or you will receive a
S$38 refund should you choose to get a refund for your Note
7.
So shut it down and turn it in. But not before you back
up your data using Samsung
Smart Switch and reset your phone, of course. For
further information, customers can call 1800-SAMSUNG
(7267864).
16/10/2016 UPDATE: In
light of the flight ban of the device, for those Note 7 owners
travelling to Singapore and finding themselves stuck, call Samsung
at +65 6415 0800.
And for those who are traveling out of Singapore, you
can get a courtesy device from the Samsung Customer Service Centre
at Westgate or the Samsung Experience Store at Singapore Changi
Airport Terminal 3 (departure/transit lounge).
Samsung Mobile Singapore has commented on their initial
post on Facebook with more information for travellers:
"Hi everyone, for those who are flying back to
Singapore from overseas soon,here’s what you should do:
1) Backup your data in your Galaxy Note7 to a microSD
card using Smart Switch.
2) Note down or take a photo of the IMEI number of your
Galaxy Note7. You can find the 15-digit IMEI number at the back of
your device.
3) Remove your microSD card & nanoSIM Card.
4) Perform a factory reset on your Galaxy Note7.
5) Get assistance from your hotel to return the Galaxy
Note7 to the local Samsung office for safe disposal.
The courier charges incurred can be refunded with a
receipt. For the list of addresses to send globally, please see
here: http://www.samsung.com/global/support/globalcontact.html *If
you are unable to arrange for the return of the device in time,
please dispose it as appropriately as possible, for example in a
recycle bin.
The IMEI number of your Galaxy Note7 and your boarding
pass is required to participate in our exchange/refund programme.
The details of the exchange programme will be released (http://www.samsung.com/sg/note7exchange) as soon as it’s
finalised. Thank you for your patience."
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