Hi there. I have posted here. I had submitted my letters
from the orthopaedic doctor as well as the psychiatrist a few
months ago. I was told to wait for medical board. I opted for board
in presence but ... here's what happened ... (sorry for the long
post...)
Recently, I called up my NS unit's medical centre and I asked
the medic on the phone whether a date has been fixed for my medical
board. He said I have been medical boarded already and a new PES
status has been given. That is puzzling cos i thought i had opted
for board in presence n no one had informed me. I asked for
details, "Was the medical board just for my back injury or does it
include my letter from the psychiatrist?" The medic said it
was for my back injury. I asked when will my other memo from my
psychiatrist be handled for medical board. He said, "You have to
call the medical board IC next week and ask him. He's not around
today"
I called a week later. The medical board IC answered the phone
and I asked abt my medical board. He took down my particulars and
said confidently , "You have already been boarded with a new PES
status. That is final already." I told him, "But when I called last
week, another medic told me that medical board which is over is
just for my back injury, and not my other memo from the
psychiatrist."
He replied, sounding shocked and a little louder, "Who told you
that?!" I told him I dunno the medic's name. After he checked my
documents again, he changed his tone and sounded more eager to
please, "Sometimes we have backlog of medical board appts and so
things may get delayed... " To cut the long story short, he said
the earliest possible medical board / appt with the SAF specialist
for my psychiatrist's memo is probably in Jan.
So.... what should I do now? The medical board IC's answer seem
to show some things are not done right and my letter from the
psychiatrist has not been handled for more than 3 months.. Should I
just wait to see if he will really fix up an appt for my medical
board/review by the SAF specialists? :S
This is an administrative lapse.
While it's good that you have directly liaise with the NS unit's
medical centre, it's also always good to have an official reference
number (Service Request) with NS.SG Call Centre by calling
the 24/7 NS hotline @ 1800-3676767 or email
[email protected] to have it in
black and white on paper.
For example:
Dear Mr ,
Thank you for your email.
We have forwarded your case to the relevant department for further
assistance and action. They will be getting in touch with you
shortly.
If you need further assistance, please visit NS Portal at
www.ns.sg or contact
us at 1800-eNSNSNS (1800-3676767). If you are calling from
overseas, please dial +65 6567 6767.
With regards,
Customer Service Officer
NS Call Centre
