Here Singapore service sector needs to brush up a bit. The
service attitude from the waiter/waitress is sub standard. The
reason why is they don't have to please the customers. They will
get the same salary without doing anything extra.
One way to solve this problem is to cut their salary, throw away
the fixed service charge and introduce tips system. The customer
will tip according to to the service hospitality they receive from
the waiter/waitress.
Through this way, the waiter/waitress will feel the motivation to
work harder to please customers. As their incomes are on stake if
they don't do anything aggresively positive.
So, to sum up - Cut salary, throw fixed service charge, introduce
tips system - Then singapore service will see improvement.