very true, most older generation treat young part-timers like
out-caste. they feel it is only right that these service people
serve them akin to slave/master relationship.
These people believes that they don't owe part-timers a smile and
they paid for their every service. The money is the "smile" to the
workers.
to me, if we keep promoting good service and learn how to
appreciate it... i think over time we will slowly see a service
improvement change and a change of our mentalities toward service
staff.
But going at this rate.. i really think it would be another
generation before we see this change.