Me had two bad service encounters with Swensons:
1st Incident:
Me and my fiancee went to Plaza Singapura Swensons, intending for
dinner after our show. They had a sign that read "Please Wait To Be
Wait", so we waited for the staff to bring us to our seats. We were
first on the queue and there were more than 10 times that their
staff saw us waiting at the queue line and there were plenty of
empty seats in the restaurant and they pretended not to see us
(including the staff behind the cashier counter and the restaurant
manager). It was already 25 minutes passed on and we were fed up.
We left for other options for our dinner. Just as we turned, there
were a Malay couple entering the restaurant, and guessed what? THEY
WERE SERVED TO THEIR SEATS IMMEDIATELY WITHOUT A SECOND OF DELAY!
Me went back to query the restaurant manager why there were such a
big difference of service rendered, she mentioned that she didn't
see us and no one used the walkie-talkie to inform the other staff.
How ridiculous! Reason given was "can't see us", or because of the
fact that me was just wearing a plain singlet and bermuda with
flip-flops which they thought sublimnally that me couldn't afford
to pay for my bill and the other in branded clothes, appearing to
be rich.
Conclusion: Super lame reason and poor excuse!
2nd Incident:
Me and my fiancee went to Northpoint Swensons, and our dinner went
quite okie from the start this time round. We were promptly brought
to our seats on the upper section of the restaurant and it was a
two-seater table next tot the staircse, overseeing the kitchen when
the chefs were busy with their food preparations. We placed our
orders and waited for the food. Me was seated on the seat which had
a direct view into the kitchen. Guess what me saw? It was my most
horrid views in my life!
1. Food that were dropped on the food were picked up, rinsed with
running water and put back on the serving plate!
2. The chefs at work didn't wear any gloves on their hands when in
contact with food, including the raw meat!
3. One of the servers had running nose and he blew his nose, wiped
his fingers on his apron, didn't wash his hands, and with his thumb
sticking into a plate of pasta!
4. One of the servers snicking away with the customers' food while
on the way bringing the food to the customer!
Me saw my order came, and out of the four horrors, pointer 2 and 4
occurred to me. Me just stood up and brought my fiancee out of the
restaurant without paying. The restaurant manager went after me and
insisting me to pay even me didn't consume my food. Me told him on
the horror views and what happened to my food in the preparation
process in a rather loud manner that other customers in the
restaurant overheard and dropped their utensils, looking at their
food with doubts. The manager in embarrassment went to check on our
claims and when he returned after checking, he was very apologetic
and waived off our bill.
