usually the reservation book is located at the entrance. depends if
the outlet is packed cashier see customers at entrance will tell
the person on duty. normally at swensens the outlet is divided into
station A and station B, those in charge of station A cannot
interfere in station B unless the outlet has very little customers.
so sometimes u might see some CSR that notice you at the entrance
but can't do anything becuz they belong to the other station. i
find this quite lame though. so normally its either the manager on
duty, assistant manager or higher rank staffs "those with
walkie-talkie" that do the serving and ushering of customers into
the outlet.
I've been working Swensens for almost coming to 2yrs++. Though
i'm a part-timer, i have worked for so many outlets. Different
outlets cater to different type of customers. definitely expect
differnet type of complains and compliments. i enjoyed working in
one particular outlet which i do not wish to name, cos the
management treated my fellow colleagues as friends not as
workers.
Right, each CSR is incharge of each station, but if a customer
arrives at the entrance, doesn't matter which station the CSR is,
the nearest staff must entertain that customer. if the nearest
staff is plagued wif things to do, other CSR should take the
initiative to do. Management cannot blame u for abandoning ur own
station, just to entertain customers. CSR themselves also must know
how to handle their work area well at the same time looking after
their customers.
Each outlet have their own kind of management and service team. So
u cannot judge swensen's service based on one or two outlets. U
think u've the time to visit all 22 swensens outlets in spore? i
doubt so.
