m1 or Starhub

edenboy SG

Got one line that is going to complete contract with M1.

Thought of changing to Starhub because of Hubbing discount?

Also I feel M1 not rewarding customers well.

any comments?

dragg SG

starhub better if you have maxonline and ctv too.

FireIce SG

me using m1 and singtel......

m1 customer service very good.......

Simple_Bear SG

I am hubbing...

Mr. Green

dcx SG

Starhub CS sux....it's either Singtel or M1...

I've the intention of switching to Singtel...

ha8n SG

the points can combine Question

Northern Star SG

I switched from Singtel to Starhub only recently. The reception for Starhub is weaker. Places that I was able to connect to the network, I cannot now. But those are the less common places like in the lift, in a basement or underground tunnel.

But, I must admit that Starhub's per second billing led to a lot more savings in my monthly bills. Plus, hubber rewards points can be combined with your Cable TV and MOL. ( If you've got them)

I'm not sure about the customer service at Starhub. Haven't called them for anything yet.

TooFree SG

m1 or Starhub?

Neither. Laughing

SilverPal SG

I experienced the same thing as you. Singtel really has a better network.

Singtel customer service is really bad. Whenever I call them up to enquire about bill discrepencies, they treat me like dirt. Their condescending remarks really piss me off. Can you imagine that their discount coupons can reach me one day before the expiry date? Only when you are terminating the contract do they call you up and throw all kinds of discounts at you.

Starhub customer service is neither exceptionally good or bad. Average I guess. What really left me flummoxed was when they sent me a reward for staying with them for many years... A $100 discount coupon that can be used ONLY for NEW LINES and not for extension of contract. Useless discount I tell you.

sohguanh SG

Starhub has this 018 calls to msia free so for those Msian but spore PR it is a wise choice to go for Starhub. For those who like to offset bills using points that is never expired from credit card, m1-citibank best. As for singtel i have yet to find any attractive stuff. I dun have broadband at home so I guess for my situation i got for m1 Mr. Green

dcx SG

Well...at least Singtel and Starhub got offer discount coupons to you..i received NONE from M1...for a customer that has been using its line for 5years with Ultimate plans...i received nothing except those phones discount(Lousy lower end hps)...

yongyong SG

hubber discount can go up to 15% for HP bills.. 15% for SCV.. and 20% for Maxonline ( including the promotion discount when i got the maxonline )...

so i will say thats great deal !
their customer service is like.... 100% better than singtel ?

sohguanh SG

hubber discount can go up to 15% for HP bills.. 15% for SCV.. and 20% for Maxonline ( including the promotion discount when i got the maxonline )...

Starhub is good if you get all services under them. It is like SCV, broadband and hp all use them then their points rewarded is like interchangeable. Very worthwhile.

If you dun subscribe scv, broadband then the attraction factors to be their customer is lesser.

Haze| SG

i am on starhub

zzzjjj2002 SG

SingTel is a govt company. What do you want to get from the govt?

Nothing comes for free. If you get better network quality and least call drops, you will pay more than M1/StarHub.

Apex-LW'21 SG

I prefer SingTel than to M1 or StarHub. Laughing

SilverPal SG

Come to think of it... I realised that starhub has the same level of service 24/7 while singtel customer service usually take very long to pick up after office hours and lunch hours.

Called starhub at 2am to ask them some obscure question about the plan... Embarassed

edenboy SG

I received a 100 Discount voucher in December but it has expired.
Do you think Starhub is willing to issue me another if I tell them I am applying for a new line with them?

As for M1, when I went to the shop at Bukit Panjang and asked the staff there whether i should stay with M1, the only benefit they could highlight to me is better coverage and nothing else. They also advise me to call M1 Customer Service to see if they can offer me vouchers. However, when I called them, they seemed uninterested.

Don't these companies actually want to retain their customers?????

sohguanh SG

Don't these companies actually want to retain their customers?????

It all depend lor. If you are a heavy user and have big bills every month they may consider retain you. If you always late in payment, get low cost plan etc then it is not worth to offer you better freebies to retain you.

Each service providers got their own yardstick to judge wanna retain or not. As customer please wise up. If ppl not keen to retain you, you should get signal to switch. Dun be thick skin like wan them to retain you and at the same time offer you freebies Mr. Green

soloken SG

I will go for Starhub, M1 to me sucks big time. Poor service and the quality of their management has dipped further after they IPO….the shareholders cash out and does not seem to be interested in pursuing better services for the consumer.