Since early March 2005, my grandmother (82 yrs old) was diagnose
with this cancer called esophogeaus which means the cancerous
tumour grows in her food passage way. My granny had also been in
& out of the hospital for alot of times. She always get choked
by food (even water or porridge)
Ever since then, she had been gettin slimmer & slimmer.
Currently, there are already 2 stands implanted in her food passage
way to expand her food passage way in order for her to allow food
to pass through.
On 9th Nov, 2nd stand was implanted to expand her food passage
way.
On 12th Nov, my grandmother tried eating a soft papaya but ended
gettin choked.
On 13th Nov, we sent her to the hospital since she is unable to eat
and keep vomitting. First bad experience, the moment i step in, I
saw the language preferred stated for my grandmother is
"Chinese".
So I asked the staff nurse (Florence) "why do you put chinese as my
grandmother dont speak chinese?"
Guess what nonsense she said? She said "oh I dunno how to speak
hokkien."
So i said back "you dont know how to speak hokkien doesnt mean my
grandmother preferred langauge should follow your language. Pls
change to Hokkien"
And she look so unhappy changing the paper.
On 14th Nov, my grandmother started to be able to eat as she had
vomitted out everything after a scoping test. She hate doing
scoping because whenever the tube goes in her throat, she will
vomit tremendously.
The test was to check whether there is anything wrong on the stands
implanted. Result was nothing wrong.
On 15th Nov, she is still able to eat. Hospital serve soft diet.
But that night, the weather is damm cold as it is raining. And the
nurse never even bother to check whether the aircons are too cold
for the patients.
In the end, my grandmother suffered from coldness in the room.
Because she was only given a thin blanket.
On 16th Nov, things happen. I called my grandmother. She told me
that she got choked during dinner as the nurse served her hard rice
with very hard meat. She rejected the rice as she jolly know well
enough she is not possible to swollen them. But the nurse told her
she cant change. My grandmother was left with no choice but to eat
the rice. And she got chocked after 2-3 spoonful. After that, the
nurse came with a bowl of porridge. The food had already stuck
inside and she is vomitting terribly. So what the use of the
porridge now??? WHAT KIND OF SERVICE IS THIS?!!!
So I asked my grandmother to press the emergency bell as I wanted
the nurse to explain to me why they serve rice to my grandmother?
Guess how long I waited? 10MINS!!!
And when the nurse came, she told me that the kitchen prepare the
wrong food. I was like how can your kitchen prepare wrong food and
your nurse still want to force my grandmother to eat the
rice!
She said there was no special order stated in the e-menu system as
e-menu only have special diet for those diabetics patients.
I was even more angry. Isnt my grandmother's consider a special
case?
In the end, she said she will request for soft diet for my
grandmother. I was so angry and said all the while in the hospital,
my grandmother was eating porridge and you still dare to tell me
there was no special diet requested for my grandmother.
And all she said is she is new, just back from leave and she dunno
anything.
I AM EVEN MORE PISS OFF!!
On 17th Nov morning, I called the nurse again.
I demand her to ask a doc to explain to me why a rice was served to
my grandmother?
So in the end, one of the Medical officer called and explained the
whole thing and apologise for the wrong food served.
Is that all they can do & said!!! Committing a crime and said
sorry after tat. Is that the way???
What is the point of saying sorry now when the hospital serve a
wrong food to my grandmother, causing her not able to eat soft food
again and vomitting terribly?
If the doc/nurse give a wrong injection and cause the patient to
die, and then said sorry.
I heard of this incident that the doc/nurse give a wrong antibiotic
injections and in the end the patient die due to allegergy and
overdose.
I do not wish my grandmother die because of a MISTAKE SGH HAD
MADE!!!
This is not my first time complaint. There are lots more complaints
about SGH!
Everytime their sister nurse (senior nurse) called and check out
the complaint I lodge, and said will follow up, but in the end,
they NEVER!
SGH services really sucks!! If we are rich enough, we will not even
step into this government hospital!!! And a govt hospital like SGH,
shouldnt they be doing a betterr job to the old & poor
patients??!!
