I am writing this letter in the hope that I can help other
consumers not to make the same bad mistake I made when making a
purchase.
In June of this year, my wife had decided to purchase me an mp3
player for my upcoming birthday and she gave me a choice of any
brand I would like.
As I narrowed my choice down to two models, one being the popular
Ipod and the other being a local product, the Creative Zen Micro.
As both products were of similar value I decided to support our
local businesss and buy the Creative product.
This turned out to be a big mistake.
Since buying this product I have had to return it twice for a
one-for-one exchange. Unfortunately the second exchange still has
not been completed even after a two week plus wait. Apparently
Creative is having distribution problems and can not get new stock
available. They have informed me that it could be two more weeks or
maybe even longer due to unforeseen circumstances.
After emailing Creative I have still received no reply and when I
call their consumer lines they keep repeating the same thing, no
stock and do not know when new will arrive.
I find this type of service and product quality completely
appalling as Creative wishes to be an international player in the
electronics market. How can this company expect to compete on a
global scale if they can not please their home market and can not
even manage to deliver quality products in the local area to
consumers?
A word of warning to other consumers, be very careful in your
choices and do not let your common sense be over-ridden just
because the product is home-grown. Apparently products like Ipod
are number one for a reason.
