My services for both phone numbers have been disrupted recently.
Upon calling 1627 and speaking with the manager who could only
refer to herself as Rose, she advised that I should pay up to $300
right away in order for services to be restored. I have been with
M1 for almost 8 years now and I have never encountered a more
uncompromising customer service office before. I told her that an
amount of $100 will be paid over this weekend and the remaining to
be paid over at the end of the month. I am counted upon by my
ailing grandfather whom I can call regularly to check if he needs
any help, this disruption of services has caused so much
inconvenience for my family. ALL BECAUSE M1 cant wait 1 mth for me
to pay the $200!!!
(Please read on to check how they overcharge me on the previous
plan and does not list incoming and outgoing airtime so that
customers are not aware of that there are better plans for them and
continues to overpay to M1.)
Rose insisted on having the payment of $300 right away to have
services restored.
Is this how you reward your loyal customers???
On a separate incident, when I return from Australia, I came to
Paragaon M1 to be advised on the plan which I should be switching
to. The CSO said that M1 will be monitoring my incoming and
outgoing calls fer the next month and advise me on the best plan. 3
mths went past before I had to go to M1 at paragon because I felt I
was overpaying but the bill does not reflect the amount of
incoming/outgoing airtime used. Only after making the enquires did
I find out that I had been overpaying ($100 to $200/mth) because
there is a plan more suited for my call pattern. But I wasnt
informed by M1 as promised, nor did the bill reflected my call
usage. Everyone out there with M1 please go check your usage
pattern.
DUN OVERPAY LIKE WHAT I DID!!! M1 does not have the customer
service for that.
M1 has let me down after 8 long years, and I will do my utmost to
ensure that my associates and people around me will get to know
that this company cannot be relied on to provide honesty,
reliability and good service. I will advice them to switch carriers
to Starhub or Singtel which I heard provides better services and
value for money for their plans.
I perused this complaint over and realised that I repeated my
points a few times. Thats how much anger I have and will be pasting
this complaint in every forum in print or on the web to let the
public know that M1's services cannot be relied on for
loyalty.
Please, anyone who thinks that he or she is paying too much for
your plan, please go and check cos M1 will not do it for you.
They'd rather you keep paying them more and more..
In Angst...
