Commuters hit by train failures have united on
a Facebook group formed specially for their time of distress.
But this support group, which calls itself a "safety
net against MRT train breakdown", is not a place for ranting about
train services.
The group, called TATA SMRT (The Alternate Transport
Advisory & Spore Magnificent Rescue Team), aims to help
commuters make alternative plans during train disruptions with
"real time" details of the situation crowdsourced from members of
the group.
Members are also encouraged to ask questions, provide
suggestions of alternative routes or even carpool in the case of a
disruption.
The one-month-old group saw a surge in new members
after a delay on the East-West Line last Tuesday morning, which saw
large crowds of commuters stuck at train stations in Tampines and
Bedok.
On Tuesday, announcements were made at train stations
on the East-West Line indicating a 10-minute delay, but this
information was not broadcasted on SMRT's social media feeds or the
Land Transport Authority's My Transport app.
More than 680 people joined the group over the past
week, which now has more than 960 members.
Over the past few days, members have posted photos of
crowds at MRT stations as well as possible delays.
Mr Jason Cai, 35, an IT engineer who founded the
Facebook group, said there could be possible false alarms, but he
thinks that inaccurate information will be corrected by the
community.
He also encourages members of the group to be positive
instead of "letting their emotions get the better of them".
One of the group's most active members is tax senior
Paul Lee, 38, who regularly replies to posts about public bus
options.
Besides TATA, there are at least two online
crowdsourcing efforts to deal with train disruptions.
Another Facebook group, MRT Disruption Feed, has more
than 8,500 members and collates tweets that mention train
disruptions.
Website www.mrtok.com - created by
web developer Samuel Liew, 30, in July - collates real-time updates
from official sources and social media.
To ensure that the "unofficial" updates are accurate,
Mr Liew has been modifying the search query and filter algorithms
to select posts that are train delay reports instead of general
complaints.
He is also planning to add a profanity filter and
blacklist certain social media accounts from displaying on the
website.
The Australia-based Singaporean added: "I created mrtok
in July when there was a lot of train delays and thought that it
would be nice to have timely updates.
"As I am overseas, I wasn't able to know if the MRT was
delayed. Therefore I built this site to get updates because I have
the expertise to do so... and to allow my friends and family back
in Singapore to be notified of train delays."