I was shopping at the ground level of Rivervale Mall & saw
some things from a gift shop, as I intend to buy quite a number of
same items so I ask the salesperson (an old auntie) if I can take
some time to choose. She was quite ok at first & said no
problem, their stuff were kind of like everywhere so that’s why I
asked her.
I chose for a few minutes at a corner & was about to make
payment, then this same auntie suddenly come over & shout “you
mess up like that later who wants to buy” & grumble things like
you can come later & the shop should not place these items
here, etc. I just smile & said I have no time later & your
items was already display like this when I came. I told her I have
take my pick, would you like to make a count. She just
grabbed my stuff & said “yes!’ & stomp to the cashier.
I was really taken aback & pissed off by her rudeness, her
attitude seems to change 360 degree within minutes! Anyway, since I
have spent a few minutes choosing the items & I’m rushing to an
appointment so I just ignored her, make a quick payment & went
off. I will not patronise that gift shop again!
Why is it so difficult to get good customer service in
Singapore? Sometimes I feel that customers are even more polite
than all these salesperson/shop owner. Always hearing stories of
rude customer service from friends, etc, also.
Many people are just in the wrong job. They don't have the fu wu
ren (service people) mentality, instead they have the "I'm king or
queen" mentality YET they chose to work in service line.
Yes, customer isn't always right but that doesn't mean the
service staff gained the right to be rude. They can also be polite
(if they want) to a customer who's in the wrong. Boils down to
upbringing.
