I am writing to express my absolute dismay with the management of
city square residence on a $150 that was ridiculously charged just
because of a piece of paper that was not placed on the dashboard of
my vehicle.
Right from the start, I was not informed by anyone at all that i
had to do so . If i were told, i would had done so accordingly. The
security guard on duty had already took down my particulars
together with my car plate no and told me that I had to park my
vehicle at the yellow lot located at basement 2 which i did
as per instructed. So what is the point of this paper? I am
completely stunned to see my wheels clamped when i was about to
leave an hour later. This is completely ridiculous.
The security guard whom i approached to clarify was just
unhelpful and irresponsible. First of all, it was he who did not
informed visitors about this unbelievable rule and what came
out from him was just money. Just pay and go and write appeal
letter to management! As I was in a rush, I had no choice but
to pay first. The next horrible thing happened. As only cash
payment is accepted, I told him I do not have enough cash. And a
very helpful suggestion was being provided to me,to get someone to
come all the way down to the city residence to made the payment for
me. I wasted time and effort to go to atm machine and paid him.
Upon submitting the appeal letter, i asked the security how long
does it take to receive a reply. All he could reply is i had to
keep calling back to check after 2 days which later on turn out to
be one month. When i tried to call again after a month, the person
who answer the call was not helpful at all. He was trying to brush
me off by saying that the result will be posted to me and abruptly
hang up the call.
I finally received an unfavourable revert after waiting for so long
telling me these are house rules and it was being sent to the
residents and owners on 9 March 2011. But i am not a resident or
owner which i am glad I'm not one. So how would I know?
This is a horrible experience with city square residents management
for their inflexibility and unwillingness to listen.
I have been trying to reach the management by sending them emails
explaining about the situation, but there wasn't a single reply.
Can Some please tell me what should i do?