[Singapore / Video] - These days, you hear increasing complaints
involving Uber and Grab. Other than the generic reason that social
media is increasingly accessible and amplifying such complaints,
the other more specific reason is that previously, only taxi
drivers took to the roads, and they reluctantly endured the service
sector problems that are part of the job (even from pre-Uber &
Grab days, you do occasionally hear taxi drivers and passengers
complaining about each other). These days with Grab and Uber, not
only are there more such 'service drivers' which in and of itself
would increase the number of complaints, but more specifically,
both Singaporean passengers and Singaporean Grab & Uber
drivers, feel they both deserve more respect from each other as
part of the deal (taxi drivers are thinking, finally now you know
how we've suffered all these years). In this instance, it's not
just about the 10 minutes waiting miscom prob that pissed both
passenger and driver, it's more the perceived disrespect and
rudeness each felt from the other. The passenger felt the driver
was being disrespectful and rude in asking his qn, "Why u 10 mins
late?!?", (which the driver felt was a perfectly reasonable qn, and
was just expecting an apology which would have been the end of the
matter), and so she, feeling disrespected by that question,
deliberately ignored that question, and he felt that she was being
unacceptably disrespectful and rude in ignoring him, so both felt
unacceptably disrespected by each other, which was the flash point
for both losing their tempers at each other.
Video :
http://mothership.sg/2017/03/uber-driver-was-incredibly-angry-when-passenger-was-supposedly-late-for-pick-up/
On a related note, the following incident (also in Singapore) is
actually far worse in every way, on both the part of the behavior
of the passengers *and* the driver. The driver was taking a big
risk escalating the altercation, even if she did successfully make
her point in an epic way.
http://mothership.sg/2017/03/grabshare-driver-boasts-about-refusing-to-help-load-luggage-into-car-boot-drove-off-instead/
