Originally posted by RedizAlertz:
Karen,
I hav been in F & B industry (restaurant) for abt 10 yrs . I
totally understand how u feel.
F & B industry has always been the industry tat most Singaporeans (no offense to
Sg'reans) wld think twice abt working. Cos in the mindset of
most Sg'reans, being in
service = being look down upon. Thy will think that if thy are to
work in F & B line, it HAS to be in Hotel Industry, at least it
sounds better, more high-class. Actually there is not much
differences, Hotel Industry is ONLY [b]looking good if u r
in higher managements. Otherwise, it's much worst than Restaurant
Industry.
Anyway, i am out of track. Karen, what i wanna say to u is..It's
not easy being in F & B line. Cos it concern abt interpersonal
skill. It is abt how u r goin to deal with insatisfied customers
using limited resources from the company. It is a challenge every
day. A challenge to control our short temper cos certain customer
is being difficult, dealing wif kitchen staff as well as our
co-workers.
But it is really satisfyin when u hav seen another smiling face
walk out of ur restaurant, or even a alittle thank you along the
way from them.
For tat smile, Karen, I hav challenge myself to see more of those
smiling faces everyday. Be it from my satisfying customers or my
co-workers, it makes my day when i see them smile.
Karen, tis is not an easy task tat can be built along the way. We,
being in service line, can totally understand how a fellow F &
B staff feels..But we cant really expect the rest to understand,
moreover, sad to say, thy r not oblige to. If u intend to carry on
in tis line, challenge urself. Im sure the staff at Giraffe knows
how to cope with this emotional + mental challenge, in fact those
who stay in tis line do. So, ask urself, issit neccessary to get
angry over such thing & insult them back? Isnt tat make u the
same as them too??
Think abt it & challenge urself. U wll b amazed at the
results.
Get it over & done with. Cheerz! 
[/b]
Rediz, thanks for sharing your views.
I can't agree more... I do have guests who are really nice and
accommodating. Asking us how is our day, before we do so. And yes,
that is what keep me and my team going every single minute. We are
hanging on there with the belief and hope. One day, just one day,
someone will treat us with RESPECT that is well-deserved. It is our
firm belief and faith in that which keep us in F&B service
industry. Nothing means more to us than happy and satisfied guests
plus that smile on their face; it just take all our sadness away.
That's our goal everyday. The biggest bonus to us is the guest
returns, regularly. And that is when we are able to provide the
kind of service which we called it "The Personal Touch"..
Just as you know, this topic was started in FOOD but someone moved
it here. It is still here because there is no way I can move it
somewhere else that may be more appropriate.
Guess you might have the wrong idea, allow me to set the records
right. I was a customer at Giraffe that night and was seated just
right next to them with my 6 other friends; having our dinner, not
working there. I am in F&B service industry for 14 years now
though.
Simply can't stand ill-manner and arrogance of others, thinking
they are high and mighty, especially most of our younger generation
nowadays. On this case, I finally decided to write about than to
let it slipped. They are discriminating the service staffs
by using bad command of english, assuming the service staffs cannot
comprehend proper english as they are afterall JUST service staffs.
And they even did that in both of their posts in two separate
forums. It is an insult. They really are such disgrace to
our society. Not only are they snobbish but ill-manner and
discriminating at the same time.. That is what got me started with
this topic...
