Karen,
I hav been in F & B industry (restaurant) for abt 10 yrs . I
totally understand how u feel.
F & B industry has always been the industry tat most Singaporeans (no offense to
Sg'reans) wld think twice abt working. Cos in the mindset of
most Sg'reans, being in
service = being look down upon. Thy will think that if thy are to
work in F & B line, it HAS to be in Hotel Industry, at least it
sounds better, more high-class. Actually there is not much
differences, Hotel Industry is ONLY looking good
if u r in higher managements. Otherwise, it's much worst than
Restaurant Industry.
Anyway, i am out of track. Karen, what i wanna say to u is..It's
not easy being in F & B line. Cos it concern abt interpersonal
skill. It is abt how u r goin to deal with insatisfied customers
using limited resources from the company. It is a challenge every
day. A challenge to control our short temper cos certain customer
is being difficult, dealing wif kitchen staff as well as our
co-workers.
But it is really satisfyin when u hav seen another smiling face
walk out of ur restaurant, or even a alittle thank you along the
way from them.
For tat smile, Karen, I hav challenge myself to see more of those
smiling faces everyday. Be it from my satisfying customers or my
co-workers, it makes my day when i see them smile.
Karen, tis is not an easy task tat can be built along the way. We,
being in service line, can totally understand how a fellow F &
B staff feels..But we cant really expect the rest to understand,
moreover, sad to say, thy r not oblige to. If u intend to carry on
in tis line, challenge urself. Im sure the staff at Giraffe knows
how to cope with this emotional + mental challenge, in fact those
who stay in tis line do. So, ask urself, issit neccessary to get
angry over such thing & insult them back? Isnt tat make u the
same as them too??
Think abt it & challenge urself. U wll b amazed at the
results.
Get it over & done with. Cheerz! 
