M1 Iphone Early Termination Penalty

FireIce SG

u have the contract which stated ur start and expiry date?

jasmine17 SG

its tough. M1 can maintain that as per contract you did break it.

best way is for starhub to bear the cost. maybe you can sign a longer contract with starhub so they can recover the cost from your usage

Yakimaru SG

I just felt they can help me with an appeal and after all the contract was about to me finish in Dec. I would definitely not port over my line and waited for 3 more months. The penalty is not even pro-rated!! I think it is unacceptable and unreasonable for me to accept this.

Anyone in the same position as me before? What is the best I can do?

jasmine17 SG

to be honest they do not benefit from the appeal so why should they even try to help you....

^Acid^ aka s|aO^eH~ SG

Anyone in the same position as me before? What is the best I can do?

hmmm...

just felt??? can confirm or just guessing?

anyway this should be a finger pointing game in the end... Someone must bear the cost/problem...

All calls to CCO are logged so IF M1 CCO did tell u the wrong date then U're safe...

Yakimaru SG

If the issue came out to be a misunderstanding or miscommunication, the service provider should actually conduct a check on the background first before porting over.

It's just like you are going for a interview and if you get selected, the company will check on your references information and background on the realiability of your resume.

^Acid^ aka s|aO^eH~ SG

The problem now doesn't lies with "IF" or "Should"...

The problem now lies with "Who" or "What"...

Gotta start taking action instead of guessing...

U can write by writing in to their customer service... I mean the HODs, not the ones below who do not have the ability to make decision..

Darkness_hacker99 SG

so based on what you said, you sign up the line in 2009, am I right?

soleachip SG

you probably signed the contract before IDA passed the law for gradated contracts last year. but then again fireice brought up a good point, do you have a copy of the contract you signed in 09?

iphones are considered luxury phones, think aston martin compared to a sony ericsson (toyota or kia) in the mobile phone market. you can't compare it to normal sets manufactured for the mass market. naturally when companies sell a product at a subsidised rate, having that agreement terminated will warrant a penalty charge ba. they are making a loss and you on the other hand, sign up a new line with another company, thereby taking up another iphone. if history repeats itself, you gonna go over to singtel?

surely businesses must have practices to safe guard themselves against such cases or potential fraudulent cases. or they'd be issuing out iphones and having consumers terminate their contracts without bat of an eyelid. maybe you can take this as a lesson learned. next time read before signing and always keep a copy of any contract you sign before accidents like this happen again. perhaps you can negotiate further with them, sometimes 3rd try is the charm. no harm asking again.

gd luck.

lemon1974 SG

If the issue came out to be a misunderstanding or miscommunication, the service provider should actually conduct a check on the background first before porting over.

It's just like you are going for a interview and if you get selected, the company will check on your references information and background on the realiability of your resume.

the service provider wont be checking. the CSO should have verbally ask you when you port over to Starhub and you have signed on the form/contract for port over as well. So starhub wont go and help you to pay S$800 to M1? and M1 usually wont waive off this early contract termination fee, cos if they waive off one, then everyone will start doing the same by using same reason....

FireIce SG

u said got check with CSO regarding ur contract expiry date and u went to websai to check
(first para)

so just show them the proof?

Yakimaru SG

The thing is I didn't do a print screen when I check the contract end date in the website. It's a misunderstanding and when I port over my line, I really thought that my contract is up in Sept 11. So M1 and Starhub did not check my accounts statement or background and port over my line successfully. My point is should the consumer be inform in the first place before they port over the line if the contract on the other hand is not up. To charge $800 sum of amount is not small and I think it is reasonable to inform me about the situation which I am not fully aware of.

E.g. I go to apply for a loan or credit card, they bank will check your finanical background and supporting documents or even engage a 3rd party to check on you before they can issue you with a loan or credit card and the credit limit to you.

There should be extra steps and measure to protect the company and consumer's interest. In any case, I just want a fair resolution to resolve this issue between me and the company.

niceguy_123 SG

If you garang enough, $800 nia, don't pay loh, let M1 send you some red letters, and lawyer letters.

Sue u ? haha..

Of course,

1) u never ever going to return back to M1

2) Maybe got debt collector call and harrass here and there a few time a month.

BTW, it is your fault, you sign the contract, it is your responsibilities and you bear the consequences if you break it. M1 didn't terminate your line when there is a contract withstanding. If they did, aren't you going to make them pay something or going to the media to "expose" unless they make some compensation to you.

This is a fair deal. Today mess only you yourself to blame.

Pay or not you decision.

dragg SG

you jumped ship and they have lost you as a customer.

they will not waive the charges.

if you own m1 you will do likewise.

angel7030 SG

M1 is more agony than you

lemon1974 SG

there isnt any function in the M1 website for you to check contract end date.. there is only function for you to check whether you can upgrade (i.e after 11 months or 20 months). so you must have mistaken that your contract end on Sept 2011 when it mention that you can recontract from sept 2011.... so u have no case at all.. best is go talk to M1, and tell them you willing to pay for 4 months subscription and close case... talk to another manager..

FireIce SG

get a lawyer.

a good one.

one better than theirs.

or, cancel both green and orange

and go to red!

dragg SG

its better to pay m1 than any lawyer.

likeyou SG

i am going to singtel to sign up using my existing mobile number, singtel told me I dont need to terminate the m1. They will do it for you.

maskedangel SG

If you garang enough, $800 nia, don't pay loh, let M1 send you some red letters, and lawyer letters.

Sue u ? haha..

Of course,

1) u never ever going to return back to M1

2) Maybe got debt collector call and harrass here and there a few time a month.

This is a fair deal. Today mess only you yourself to blame.

Pay or not you decision.

What exactly happens if u ignore the red letter/ lawyer letter and debt collectors call?