The thing is I didn't do a print screen when I check the
contract end date in the website. It's a misunderstanding and when
I port over my line, I really thought that my contract is up
in Sept 11. So M1 and Starhub did not check my accounts
statement or background and port over my line successfully. My
point is should the consumer be inform in the first place
before they port over the line if the contract on the other hand is
not up. To charge $800 sum of amount is not small and I
think it is reasonable to inform me about the situation which I am
not fully aware of.
E.g. I go to apply for a loan or credit card, they bank will
check your finanical background and supporting documents or
even engage a 3rd party to check on you before they can issue
you with a loan or credit card and the credit limit to you.
There should be extra steps and measure to protect the
company and consumer's interest. In any case, I just want a
fair resolution to resolve this issue between me and the
company.
if you're certain a staff assured you over the phone there'd be
no penalty charges, and if they actually recorded the calls, why
not ask to be given an audio file to clarify this? if they erred,
you have room for negotiation.
like niceguy_123 said, ultimately, they're not obliged to render
a discount on $800. i think. afterall you signed your sweet name on
paper. everything else is moot. i think being polite when asking
helps, if you play it nasty with them, there's no reason why they
should show any kindness. especially when you're taking the
business to a competitor. i don't know about m1 but the greenies
are always helpful and apologetic when i correct them on their
bills and overcharging. it gets done very quickly.
we need to take extra steps to protect ourselves as a consumers
in these times. these big companies won't be doing it for the
little man, fine prints always serve to protect their interests so
welcome to the world. when sign something, read the fine prints and
cover the bases. when pay for something always know what we're
paying for. ask for more details and ask many questions.
