I stay in Pasir Ris, and right along Sv 53's route. So I think I
can provide some feedback on this issue (although personally, I
think she's kicking up a big fuss over something small..)
Anyway, the reason why it's such a problem for the Airport
employees, mainly boils down to the fact that their crunch period
(eg, their reporting for work timings & end work timings)
typically don't fall within the normal Peak Hours of most workers
working elsewhere.
And this is a slight problem for many of the Airport-bound svcs
(not just Sv 53 actually), because typically, SBST deploys more
buses during Peak Hours (the BSEP & BSRF schemes, additional
S-shift buses for eg). But the "Peak period" for the CGA workers
does not fall within the typical Peak Period of most of us working
elsewhere.
So it's super common to see packed Sv 53 buses to & from CGA
from 8pm onwards..and this happens typically everyday, including
weekends.
And this 8pm-12am block is also the period in which you'll see the
15-20mins waiting time start to appear (the same 20mins wait she
mentioned in the article), because quite a few of the S-Shifters go
off-service after 8pm, and IIRC, the BSEP ones also.
AM Peak isn't that bad though.
This happens to 27/34/858 too...
So something we can all take is, this type of long hybrid routes
like 53 isnt gonna work anymore... Its just gonna cause those at
the end of the svc to suffer...
I guess thats what they all say...
Some government policies can have lasting consequences...