Bus commuters overcharged S$300,000

last SG · 2010-11-23T09:09:26+00:00

ONLY a fraction of the passengers overcharged after an error by bus companies have come forward to get their refund - leaving about $276,000 still unclaimed....

QX179R SG

SINGAPORE: Bus commuters have been overcharged some $300,000 since distance-based fares kicked in on 3 July.

This was revealed after an island-wide bus stop review by the Land Transport Authority (LTA) found errors in actual distances measured between bus stops.

Commuters have also been undercharged some S$100,000 in the same period due to these mistakes.

About 150 bus services have been affected by the errors. They ply routes passing some 100 bus stops across the island.

LTA says all errors will be corrected by Friday.

Commuters who have been overcharged will have a six-month window from 18 December to obtain refunds.

Notices will be put up at affected bus stops and bus interchanges from Tuesday on how commuters can get the refunds.

The public transport operators will bear the costs of undercharging.

- CNA/ir

βέτά SG

Ermmm.......

How would we know if we have been overcharged?

FireIce SG

yah....
i oso neber always check when i tap out

give and take a bit lah
sometimes overcharged, sometimes undercharged

si mi lan jiao????? SG

lan jiao!!! why u all cock brains one.overcharged cannot,undercharged can.singapore already so expensive,y make ur life tougher?bodohs!!!!

sbst275 SG

some senseless ones

1) Jln Boon Lay/ Opp CIS > BNL Int: 2km. Opp side 1.1km. Corrected: 1.1km

2) Woodlands CIQ > Woodlands Rd 1.3km. Opp side 1.2km. New: 0.9km/ 0.8km resp. Interpolate w/ Woodlands CIQ > Woodlands Ctr Rd for 170.

3) Jln Kayu > Opp IJC Sv 168: reduction of dist by 0.9km

4) Punggol Rd > Opp IJC Sv 161: reduction of dist by 0.9km.

5) Sv 182 RCC > SAF PLC, overcharged by 1.4km.

188R/ 188E overcharged seriously only draws questions, how come for them can go culmulative dist, 188 parent route still bus stop by bus stop.

Some bus stops still not corrected yet like Farrer Rd.

sbst275 SG

yah....
i oso neber always check when i tap out

give and take a bit lah
sometimes overcharged, sometimes undercharged

no tis one is system overcharge.

means the bus route ended up clocking distance tat cannot be explained.

I-like-flings(m) SG

only half a peanut??? wtf... so little?

sbst275 SG

Wa.

now Jurong East Int to 1st stop is 0.9km...

Sv 75 & 184 road diversion kena additional of distance (this is really owned big time, tat time they alrdy kena whacked for Buona Vista tat incidet)

SBS Transit and SMRT SG

Check whether you are overcharged at http://www.smrt.com.sg/Upload/2010112216475686586.pdf

sbst275 SG

Use DBTF to help u check

cos like 182 got both cate

http://www.publictransport.sg/publish/ptp/en/bus_service_distance.html

Junyang700 SG

I think I can get about $2-$3 back. LOL...

Acx1688 SG

Opp Suntec City to OS Mountbatten Sq > 0.81

Opp Mountbatten Sq to OS Suntec City > 0.71

told LTA countless times but still do not want to change...

Haiz...

ACx

105090 SG

ooooh!!

Its an honest mistake!
this happens only once in 50 years!!
No amount of measuring would had prevented this.
I will be worried if there is no overcharging
If commuters were to be overcharged by $30 million, so be it! Its for the benefit of all!

105090 SG

they will never admit or change some mistakes..
156/159 from sengkang.. first stop.. barely 50m... they charge 200m.
epic one is the Bras basah - serangoon.
so much for being cheaper better faster.. IRONIC!

many first stops from interchange, is like that.. some world class engineering indeed

they should gain goodwill from the public, and to measure distances from interchange, right at the entrance/exit of the interchange, not from the berth itself... greedy to such an extent! give commuters the benefit of doubt!

bth!

now 160/170 route will be shortened again.. we see how many month they take to "realise"

sbst275 SG

now Jurong East becomes 0.9km. They take e longer distance. Even like 179, to 1st stop 0.8km, return is 0.5km.

They seriously own themselves only.

160 & 170 is next yr fully implement tat new road.

sbst275 SG

now 902 decoupled from 169 in distance.

That's why when they tell me bus should charge like taxi by distance, they've owned themselves.

End up now same routing diff distance, worst than taxi

sbst275 SG

e CCL one is kena owned

Talked so much spend e $$ to divert ppl away from CTH, RFP.. End up? Sorry, fares still based on longer journey via CBD cos I clocked in your walking distance..

Eh, wat abt Bishan to Paya Lebar?

I think e govt scholars are a confused lot themselves. Today say A, tml end up think or mention B.

DailyFreeGames.com SG

it’s not we dun wan to claim the money ah, but the time spent to check and go and collect the claims and maybe queue up and maybe explain somemore, already costs more than our hourly wages ler, so for example I go claim $2 but my hourly wages say $10, I MUST DIE DIE claim AT LEAST $2 within 12 mins (time to check if you’re overcharged + go claim + queue up + waiting time + travelling time), if I claim $1.90, I actually lose 10 cents, then what’s the point of claiming unless you make really little money so it makes economic sense to pursue that option…

sinicker SG

those who take 36 home daily overcharged 1.2km each day..... for months.......

ditzy SG

Its hard enough to find out whether you've been overcharged, its even harder to come up with the proof to make the claim, and its way more difficult to get it back.

Instead of wasting everybody's time, isn't better to disemburse that overcharged amount directly through the system? How about switching back to the fare stage system? Wow, did I just say that?