Originally posted by MS:
Why not write in to complain?
But I must highlight to the rest. Complains come and actions will
surely be taken. Some may not know what has been done. Even if I
explain the technical details I think many also cannot understand.
But I still try to explain to my best.
Also cases of passengers trying to cheat fares (eg. put in a torn
half piece of $2 note which warrants a criminal arrest), beat up
BC, vandalised bus then cry victim of poor service etc.
The bottom line is never jump to conclusions with the slightest
info. Always base on facts through actual investigations. This not
only applies on bus service, but every single service oriented
industry.
Let me share a joke.
I went to return the keys after I finished driving a vehicle to the
guard room. The guard turned around and smiled at me and thanked me
for helping him to find the book in book out book. While I was
signing in the key, he said, "Wah this year you all get good bonus
ah? I saw the news say you all civil servants got 2.5mths!"
I nearly fainted. I explained that I am not civil servant.
"Orh! you contractor ah?" his reply.
"No I am not contractor. I'm SBS employee. SBS Transit is not
government company. It's a private company." I replied.
"Ah? Oh you all half govenrment ah? You all not government meh?"
Obviously he was confused because he refused to give up his self
assumed ideas.
I wanted to peng san.
"No no. SBS Transit is private company. Meaning we earn or loss we
eat ourselves. Don't expect the government to subsidise us when we
lose money."
He still don't understand what I was saying. I don't blame him,
many people I met all said SBS Transit is government or some less
serious ones say it's GLC. [b]The reason because they
assumed. The actual fact was totally different from what
they thought.[/b]
Bottomline is there will be peoples who still don't understand
how Public buses are run,All they care is fare hike,Why a/c too
weak/strong..etc,complain kings only 
