Selfish Bus Driver

-[0]- SG

Oh, don't have to say any further. You guys only think that the only people around to make complains are Singaporeans.

Surely you've never seen any foreigners make complains, haven't you?

And yes they do. Wink

MS SG

Hi O,

I hope you pardon my bluntness. But I find that you're very childish.

After so many points being laid out, no one is actually pin pointing you for complaining if you read carefully.

Allow me to illustrate to you in the form of an analogy.

Aaron went to a fast food outlet and ordered a packet of fries from Brandon. Brandon went to the side to scoop up the remaining lot of fries which have been placed there for the past 30mins. Immediately after Aaron pays for the fries, Cliff went to Brandon and said,"it's your tea break time now. I'll man the counter while you go for your break. I just topped up the fries counter with freshly fried ones."

Being employee to a renowned fast food chain, Brandon enjoys free fries during his tea break. After Brandon hands over his apron, he walked over to the side to collect the fries.

Aaron seeing Brandon helping himself to the freshly fried fries can't help but feel that what audacity Brandon has to enjoy freshly fried fries while Aaron the customer gets the last pack not as piping hot as the one Brandon has.

Based on this analogy, what has Brandon done wrong?

You said that the BC had the cheek to enjoy the cool outside air while the passengers were suffering the heat.

I have to ask you

(1) What makes you think that the window was opened because the BC wanted to enjoy fresh air? He told you?

(2) Even if he is 'enjoying' the road exhaust, he has a window beside him, why not? I bet if you see another passenger (not BC) with the only window seat in the bus and he beat you to that seat, you'd be complaining about him what cheek he has to enjoy while you also a paying customer cannot enjoy.

(3) Who do you think suffers more? BC or you? Bear in mind he is taking the whole trip.

(4) I don't even know if you're telling the truth or not. That was why I suggested that you write in to complain. With the proper facts and evidences, there is better justifications for your plight. But if the outcome based on integrity does not suit your liking, you still have to accept. Because customer service must be based on integrity also. No service provider is a slave.

There is nothing wrong for passengers to feedback poor service to higher management for justice. However, you've based your complain on a wrong foundation. That was why I previously hinted on 'cry victims of poor service'. It was also in another form of saying complain based on wrong foundation (eg. revenge). No one will take any action on a customer for using feedback as a form of revenge whether with truth half truth or lies. But it reflects very badly on oneself.

Today the BC may be offering you a service by ferrying you to and fro work. Tomorrow, you may be the one offering that BC a service be it sales or administrations. How do you hope that the BC treats you? This customer service thing is a cycle. Respect your service provider also so your service provider will feel much more obligated to serve you. And of course, you will get to enjoy the service even more efficiently.

Lastly I hope to point out that at the same time I believe you've lost count on how many bus rides you've taken up to date in your whole life. How many poor services can you still remember? Compare to these, do you think the amount of those complainless services beat those complain-worthy cases face flat on the floor?

Thanks I've said my piece. Hope you can see from a better angle now. If you cannot take the facts I laid out & still wish to argue over this in order just to have the last say, I apologise in advance for ignoring you.

autumncs SG

Well... When everything is fine and normal, human beings tend to take things for granted. But when something goes wrong, human beings tend to remember the negative experience for a long time. This is fine, because evolution teaches us to learn from unpleasant experience so that we'll do something to prevent the repetition of such unpleasant experiences.

But somehow Singaporeans have "evolved" a bit too much. They have become too sensitive to every little things, and even minor things like one green bean in a red bean soup can provoke a major complaint. Complaints are good in a sense that they encourage improvement and development. (Many foreign visitors comment that Singapore is such an efficient country.) But too much complaints can be rather irritating. People complain when an indian sits beside him. People complain when the bus goes too slow. People complain when the bus goes too fast. People complain when they see a Nissan bus. Etc etc.... It just takes one single unpleasant incident to make a Singaporean complain like hell and remember the unhappiness for eternity (even though he/she may have already experienced 1000 "normal" incidents without any problems).

Life is not perfect. We should just learn to be gracious and appreciate the benefits of the 1000 normal incidents instead of thinking and complaining about the 1001st incident. After all, we are very fortunate compared to many other countries in the world.

Complaining is alright as long as it is done with moderation and with (good and logical) reasons. Don't abuse the power to complain.

-[0]- SG

Originally posted by MS:
Hi O,

I hope you pardon my bluntness. But I find that you're very childish.

After so many points being laid out, no one is actually pin pointing you for complaining if you read carefully.

Allow me to illustrate to you in the form of an analogy.

Aaron went to a fast food outlet and ordered a packet of fries from Brandon. Brandon went to the side to scoop up the remaining lot of fries which have been placed there for the past 30mins. Immediately after Aaron pays for the fries, Cliff went to Brandon and said,"it's your tea break time now. I'll man the counter while you go for your break. I just topped up the fries counter with freshly fried ones."

Being employee to a renowned fast food chain, Brandon enjoys free fries during his tea break. After Brandon hands over his apron, he walked over to the side to collect the fries.

Aaron seeing Brandon helping himself to the freshly fried fries can't help but feel that what audacity Brandon has to enjoy freshly fried fries while Aaron the customer gets the last pack not as piping hot as the one Brandon has.

Based on this analogy, what has Brandon done wrong?

You said that the BC had the cheek to enjoy the cool outside air while the passengers were suffering the heat.

I have to ask you

(1) What makes you think that the window was opened because the BC wanted to enjoy fresh air? He told you?

(2) Even if he is 'enjoying' the road exhaust, he has a window beside him, why not? I bet if you see [b]another passenger (not BC) with the only window seat in the bus and he beat you to that seat, you'd be complaining about him what cheek he has to enjoy while you also a paying customer cannot enjoy.

(3) Who do you think suffers more? BC or you? Bear in mind he is taking the whole trip.

(4) I don't even know if you're telling the truth or not. That was why I suggested that you write in to complain. With the proper facts and evidences, there is better justifications for your plight. But if the outcome based on integrity does not suit your liking, you still have to accept. Because customer service must be based on integrity also. No service provider is a slave.

There is nothing wrong for passengers to feedback poor service to higher management for justice. However, you've based your complain on a wrong foundation. That was why I previously hinted on 'cry victims of poor service'. It was also in another form of saying complain based on wrong foundation (eg. revenge). No one will take any action on a customer for using feedback as a form of revenge whether with truth half truth or lies. But it reflects very badly on oneself.

Today the BC may be offering you a service by ferrying you to and fro work. Tomorrow, you may be the one offering that BC a service be it sales or administrations. How do you hope that the BC treats you? This customer service thing is a cycle. Respect your service provider also so your service provider will feel much more obligated to serve you. And of course, you will get to enjoy the service even more efficiently.

Lastly I hope to point out that at the same time I believe you've lost count on how many bus rides you've taken up to date in your whole life. How many poor services can you still remember? Compare to these, do you think the amount of those complainless services beat those complain-worthy cases face flat on the floor?

Thanks I've said my piece. Hope you can see from a better angle now. If you cannot take the facts I laid out & still wish to argue over this in order just to have the last say, I apologise in advance for ignoring you.[/b]

MS... alright. You have your last say. Satisfied?

I've gotten over it. Hope you have. Rolling Eyes

carbikebus SG

Hey Thanks Boss,That save my explanation to O

SBS9888Y SG

relax relax. Laughing .. some ppl not worth quarrelin Shocked

XTransbus SG

Aaron became fustrated. He demanded for a refund. then Brandon said"cannot arr, it's not my problem." Frustrated, Aaron ate up his fries, fished out his wallet from his pocket and took several dollars out. He then went to another counter to order a new packet of fries.

SBS9818A SG

If you can get frustrated over something so small as a packet of fries, it shows where your priorities lie and your values, really.

MS SG

Haha! You carry some integrity that it helped you to notice the extra meaning of the post.

Those who do not bear integrity in their livery even when walking on solid ground will fall into a cordoned ditch.

That analogy was initially used as an alternative illustration. But for those who're having integrity problems will respond to it in such a way that he will be caught in his own trap.

This shows how important integrity is to a person.

XTransbus SG

Becos GST increase so must buy something that is more value to the money. The moral of the story is Don't give up Laughing (which will not be in context if you dun understand)

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