In the bus audit conducted by the Public Transport
Council (PTC) in 2003, SMRT Buses exceeded
minimum compliance levels for bus service standards.
For trunk services with morning peak intervals of
less than or equal to 10 minutes, we achieved 83.7%
compliance against the PTC benchmark of 70%. We
also achieved 90.7% compliance for trunk services with
evening peak intervals less than or equal to 12 minutes
surpassing PTCs 80%. Overall, our performance in
2003 was better than 2002.
The year in review also saw an improvement in
customer commendation rate from 4.0 per million
passenger rides in the previous fi nancial year to 5.9 per
million passenger rides in FY2004, while the complaint
rate decreased from 4.0 per million passenger rides in
FY2003 to 3.6 per million passenger rides in FY2004.
Contrary to what you perceived, performances for SMRT buses was not
as bad.
Perhaps there is a gap in performance expectations between PTC and
most commuters. I would still prefer SBST over SMRT buses.
