Originally posted by Nitro Man:
as a consumer, i [b]dont care what franchise, what
overheads a company has. thats the company's business and
not mine to care. if the food is good, portion and
price is reasonable, i will pay and go the miles to get it.
just like macdonalds, i pay $2 for their muffin burger breakfast, i
get to ask for free sky juice, sit in comfortable air-conditioned
place for hours and not get chase out, ask for as many chilli and
pepper satchets to go with my food without staff staring at me. all
these i valued them as customer satisfaction which is hard to earn,
such satisfaction leads to loyalty and familiarity. this builds
long term business and relationship with me.
franchise may be the way for a company to grow fast at a short
time. but at the expense of customer satisfaction,
I WILL NEVER GO BACK AGAIN!!! its easy to say " maintain standard"
but different cook even if its the same menu and same ingredient,
still will taste different." such, i will never go back again too.
i dont know which is the actual one and which are the franchisee.
all carry the same name. just like boon tong kee chicken rice,
shihlin taiwan street snacks, bedok 81 bak chok mee, katong laksa
and more...
unlike subway, the one in singapore expands very slowly. back 8
years ago, theres only 1 branch in singapore!!! now its everywhere,
even 4 shops in town. they are all franchisee oulets. but they do
ensure standard. explains the slow expansion. selection of right
candidates take time.
[/b]
Subway std is easy to maintain: it's just bread with fresh
stuffings.
Same for Fast food joints
Local flavour is a different matter...