if so...then they will need to be trained how to treat their
customers better...(in the case, it will be his troops..)
if his troops are well taken care of , they will be movtivated
to perform, and if they perform well..he will perform well
also...
tis a win win strategy
this happen everywhere in other companies... the
hierarchy...
seriously... if u go read those books, the main points r there...
just apply in military context... its a typical case study..
CO wants the result from his immediate subordinates... the OCs...
the theory of the chain of command...
so the cycle continues... CO push OCs, OCs push PCs, PCs push PSs,
PSs push sect comds, then push men...
the OCs use their own styles to get results from the PCs, PCs use
their own styles to get results from PSs and their men... the cycle
continue...
OCs report to CO, CO reports to higher HQ... the division HQ.