Frontline jobs difficult to do, due to customer whining

last SG · 2010-11-24T19:33:33+00:00

I think rooney9 should start a new thread call "rooney9 hard to find a job because he whines too much in all his jobs"

Rooney9 SG

anyone in the customer service line, everyday need to face customers or students, either face to face, telephone or email. anyone who need to reply emails to customer know this, customer wrote in to complain and staff need to reply.

no wonder customer service staff dun work for long. who likes to being abuse by customers.

Junyang700 SG

Singaporeans forget that if they wan good service, they have to be polite themselves first.

If you a rude, you expect people to smile and say thank you to you?
Probably curse you.

FireIce SG

ppl who have no heart to be in this line shd not be in this line

Rooney9 SG

Singaporeans forget that if they wan good service, they have to be polite themselves first.

If you a rude, you expect people to smile and say thank you to you?
Probably curse you.

that is the dilemma for those in front line. everyday kena scold or abuse by customers one in this line.

ditzy SG

I know I can't hence I never chose that path.

Rooney9 SG

there is a difference, complain and abuse. if the service or product got defects, customer can complain, fair enough.

but when customer dun get what they want and take it out on the staff, thats abuse.

kengkia SG

I know I can't hence I never chose that path.

even it meant starve to death?

Rooney9 SG

ppl who have no heart to be in this line shd not be in this line

true. not many locals want to be in this line. someone pay is also not fantastic. but the irony is there are plenty of customer service jobs out there, waiting to be fill up.

Junyang700 SG

that is the dilemma for those in front line. everyday kena scold or abuse by customers one in this line.

Depends. Different if it is a hawker. They have choppers, knives, hot water and hot soup. Which one you want?

Rooney9 SG

Depends. Different if it is a hawker. They have choppers, knives, hot water and hot soup. Which one you want?

lol. they lose the license and wont get a license in future if they do something silly. that will affect their livelihood.

Rooney9 SG

traffic police and police also kena abuse by people leh, esp those given traffic summons, swear at the traffic police, but they risks being arrested lol.

ditzy SG

even it meant starve to death?

I have done my fair share of frontline service jobs, I can do it, but I chose not to. Even though I am not in frontline, my job still requires me to interact with the client occasionally, no matter how farked up they can be, thats life, I accept the fact that not everyone is the same.

If I am open to that fact, then I can accept the world for what it is, and that alone makes me a better person than every other farking idiot that surrounds me.

Junyang700 SG

lol. they lose the license and wont get a license in future if they do something silly. that will affect their livelihood.

There are also ways to counter this... minor accidents... for example, pouring hot soup or water on you when they are serving you... and den say oops sorry ...

Dun forget there are hawker assistants... they wun lose their license.. they probably lose their job and can find another one elsewhere.

Rock^Star SG

many singaporeans are shitty customers i think. It's a much more sincere and polite affair....two way traffic in many other countries.

Rooney9 SG

ang mor customers like to say fark this and that. if you say that again, I will come to your place and smash your head. I dun care, if you dun deliver to my house by 6pm today, I will come to your workplace and farking kill you.

Rock^Star SG

many ang mos still have this white is superior mentality.

Junyang700 SG

ang moh half half.. usually good... but the real cocky ones i tell u... really jialat..

Rooney9 SG

doctors are also front liners isnt it. I wonder if patients abuse or shout at doctors too?

Hospital got a sign say at the counter, they will not hesitate to take legal action if their frontline staff is abused.

dechang SG

rooney9 seems to have alot of complains about jobs

onźźa SG

Singaporeans forget that if they wan good service, they have to be polite themselves first.

If you a rude, you expect people to smile and say thank you to you?
Probably curse you.

To you all Singaporeans are not polite when they speak to customer service staff, please think again. You are making such misleading sweeping statement. How old are you?

It is not in your thought that customers are sometimes blasted at by the customer service staff when they speak politely to them. Wait till you receive bad service then come here talk about it.